Surface pro 7 login says "Couldn't turn on the camera, please sign in with your pin"

Anonymous
2019-12-08T16:52:33+00:00

Hi,

After the recent update on my Surface pro 7 Windows Hello Face not working and its saying "Couldn't turn on the camera, please sign in with your pin"

Surface | Surface Pro | Sound and camera

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

60 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2020-04-23T06:17:16+00:00

    Firmware update only works for a little while. Reboot will fix it for same amount of time.

    Was this answer helpful?

    4 people found this answer helpful.
    0 comments
  2. Anonymous
    2020-03-30T15:12:28+00:00

    Same as mine. Must be some kind of firmware issue.

    Was this answer helpful?

    4 people found this answer helpful.
    0 comments
  3. Anonymous
    2020-04-22T16:34:18+00:00

    I updated the firmware with SurfacePro7_Win10_18362_20.014.39957.0.msi from https://www.microsoft.com/en-us/download/details.aspx?id=100419. It looks OK for a while. Could be the solution.

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  4. Anonymous
    2020-04-22T16:35:21+00:00

    I updated the firmware with SurfacePro7_Win10_18362_20.014.39957.0.msi from https://www.microsoft.com/en-us/download/details.aspx?id=100419. It looks OK for a while. Could be the solution.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  5. Anonymous
    2020-04-21T19:43:05+00:00

    Same issue. Tried a full reset and it only worked for a couple of days.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments