Surface Book 3 Randomly Freezing

Anonymous
2020-06-12T01:11:42+00:00

As im working on my new $3500 Surface Book 3 i can't help but be extremely annoyed because the screen/mouse just randomly freeze, usually for about 5-10 seconds then its back to normal.  Sometimes it will freeze and i have to hit the power button and that seems to unfreeze it.  Very annoying, not to mention the screen dimming and getting bright on its own even though the option for it to do that is turned off.

Surface | Surface Book | Display and screen

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Anonymous
2021-03-30T21:59:02+00:00

A fix for this issue is now available through Windows Update. Please review the Surface Book 3 Update History page.

Eddy.

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  1. Anonymous
    2020-09-13T11:03:59+00:00

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  2. Anonymous
    2020-09-16T18:02:34+00:00

    I have the same problem here. My screen freezes when I am using the pen. the Keyboard and touch work fine but the screen gets frozen.

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  3. Anonymous
    2020-09-23T12:05:31+00:00

    I've been using one version of Surface or another for several years, and am generally very happy with them.

    However, lately, my always-updated Surface Book keeps doing three things:

    1. The cursor just stops working. The touchscreen will continue to work, but unless I detach the screen from the body, the cursor will stay frozen. 
    2. The volume will suddenly disappear. Unless I do a restart of the whole thing, the volume will stay off.
    3. For the last week, and several times a day, the screen will suddenly become unresponsive to keyboard, touch screen, everything. The only way I can get it to work again, is attempt to shut it down entirely, and even that is hit and miss.

    My entire livelihood depends on this thing working, and I'm about to pull my hair out. I've got several workshops coming up at which I have to be performing at a very professional level, and I don't trust this machine right now.

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  4. Anonymous
    2020-10-01T20:59:05+00:00

    Same problem here.

    Surface Book 3 I7-1065G7, 32 GB Ram

    Surface dock 2 

    Bluetooth Logitech keyboard and mouse

    2 32 inch monitors

    Freezes constantly, mainly when moving windows from one screen to another, but happens at other times as well.

    Please fix, getting harder to use it.

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