A fix for this issue is now available through Windows Update. Please review the Surface Book 3 Update History page.
Eddy.
Surface Book 3 Randomly Freezing
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Anonymous
As im working on my new $3500 Surface Book 3 i can't help but be extremely annoyed because the screen/mouse just randomly freeze, usually for about 5-10 seconds then its back to normal. Sometimes it will freeze and i have to hit the power button and that seems to unfreeze it. Very annoying, not to mention the screen dimming and getting bright on its own even though the option for it to do that is turned off.
Surface | Surface Book | Display and screen
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Anonymous
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Anonymous
2020-09-11T00:08:10+00:00 One more victim of this.... Surface book 3, 32GB, NVIDIA 3000 card, 15 inch, 1TB SSD.... usb mouse (logitech) freezes, wireless keyboard (logitech) freezes or randomly starts repeating keys...
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Anonymous
2020-09-12T12:59:00+00:00 This is almost certainly the same problem as I have reported here
David
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Anonymous
2020-09-13T04:34:24+00:00 Im facing the exact issue. Im having a Surface Book 3 13.5’ i7 32 GB NVIDIA Geforce. It also happens to me whenever I use my device especially when i use my surface pen. I guess its the problem of the bluetooth as others replied. So pls check this bug and pls recover this problem or else it would not even be worth of buying a $2500 high performance laptop. My old laptop doesnt even face this problem.
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Anonymous
2020-09-13T08:10:17+00:00 Bluetooth interface will be a USB device and I believe the SB3 has a USB data handling problem.
David