Surface Book 3 Randomly Freezing

Anonymous
2020-06-12T01:11:42+00:00

As im working on my new $3500 Surface Book 3 i can't help but be extremely annoyed because the screen/mouse just randomly freeze, usually for about 5-10 seconds then its back to normal.  Sometimes it will freeze and i have to hit the power button and that seems to unfreeze it.  Very annoying, not to mention the screen dimming and getting bright on its own even though the option for it to do that is turned off.

Surface | Surface Book | Display and screen

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Anonymous
2021-03-30T21:59:02+00:00

A fix for this issue is now available through Windows Update. Please review the Surface Book 3 Update History page.

Eddy.

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  1. Anonymous
    2020-08-13T18:10:47+00:00

    I'm using a Microsoft Mobile Mouse/bluetooth, that I ordered with the the Surface Book.  It gets 'jumpy' and lags sometimes, but the track pad works fine during these episodes.  I was wondering if that contributes to the freezing problem, I plugged in an old cord mouse and it is better, not perfect, but I thinking the blue tooth mouse makes the freezing problem worse.

    I am using the same mouse and it works perfectly with my Asus and HP computers. I'm convinced it's the Bluetooth Module in the Surface Book.

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  2. Anonymous
    2020-08-17T19:59:49+00:00

    No Bluetooth devices here and mine locks up. Just locked up this morning. Seems to happen to me when i lock the computer and walk away for a brief period.  I come back 3 minutes later and screen is frozen, mouse is frozen, does not respond to keyboard input. I'm on a Surface Dock 2 so i unplug it and open the book. Frozen solid. Only thing that brings it back to life is 15 seconds on the power button. Once i'm back in i go to event viewer and same thing, nada.

    I also recently updated to Win 10 2004. It appears the fix was not in it. I was really hoping i was buying a device that Microsoft would have put through rigorous testing, after all its got their name on it but i guess not.

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  3. Anonymous
    2020-08-18T00:11:22+00:00

    No Bluetooth devices here and mine locks up. Just locked up this morning. Seems to happen to me when i lock the computer and walk away for a brief period.  I come back 3 minutes later and screen is frozen, mouse is frozen, does not respond to keyboard input. I'm on a Surface Dock 2 so i unplug it and open the book. Frozen solid. Only thing that brings it back to life is 15 seconds on the power button. Once i'm back in i go to event viewer and same thing, nada.

    I also recently updated to Win 10 2004. It appears the fix was not in it. I was really hoping i was buying a device that Microsoft would have put through rigorous testing, after all its got their name on it but i guess not.

    I am feed up with all this, i returned mine got a refund and went back to Apple.

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  4. Anonymous
    2020-08-20T19:12:55+00:00

    I echo the same situation of screen auto dimming when switching different content even though that "feature" has been turned off; and system periodically hanging for a couple seconds while I type or use a mouse or trackpad. Based on the others' reports this is not a unique configuration issue, but something more widespread and common. 

    This is extremely frustrating when trying to work on such an expensive device. I welcome ANY help or advice that could be given.

    Thank you in advance.

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