Surface Book 3 Randomly Freezing

Anonymous
2020-06-12T01:11:42+00:00

As im working on my new $3500 Surface Book 3 i can't help but be extremely annoyed because the screen/mouse just randomly freeze, usually for about 5-10 seconds then its back to normal.  Sometimes it will freeze and i have to hit the power button and that seems to unfreeze it.  Very annoying, not to mention the screen dimming and getting bright on its own even though the option for it to do that is turned off.

Surface | Surface Book | Display and screen

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Anonymous
2021-03-30T21:59:02+00:00

A fix for this issue is now available through Windows Update. Please review the Surface Book 3 Update History page.

Eddy.

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  1. Anonymous
    2021-04-27T09:12:48+00:00

    Hello. I was probably the first or one of the first people to complain about this issue. Using 1tb surface book with 32 gb ram and navidia rtx 3000. Real pro use: mechanical design 3d cad and graphics. Some video editing for my site.  Using high polling rate (1000) Logitech mouse, with usb receiver attached to the new surface dock

    So, after months of complaints, and filing cases and getting an exchange I have to say that the latest firmware and software update fixed the issue. I had both my usb and mouse freezing issues and for the last 2 months it’s been running smoothly.  For my use case this is the ultimate laptop. Magnetic doc connector is irreplaceable. I wish though that for next release they get rid of this nonsense detachable screen. After using 2 generations of surface books I can tell you that’s it’s useless.

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