Surface Book 3 Randomly Freezing

Anonymous
2020-06-12T01:11:42+00:00

As im working on my new $3500 Surface Book 3 i can't help but be extremely annoyed because the screen/mouse just randomly freeze, usually for about 5-10 seconds then its back to normal.  Sometimes it will freeze and i have to hit the power button and that seems to unfreeze it.  Very annoying, not to mention the screen dimming and getting bright on its own even though the option for it to do that is turned off.

Surface | Surface Book | Display and screen

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Anonymous
2021-03-30T21:59:02+00:00

A fix for this issue is now available through Windows Update. Please review the Surface Book 3 Update History page.

Eddy.

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  1. Anonymous
    2020-07-28T22:34:29+00:00

    I echo all the problems mentioned previously.  I'm in a meeting right now on MS Teams, after 30 seconds after joining, my screen is frozen.  I can still participate by talking, but I can't do anything.  Even tried a control-alt-delete to bring up task manager.  I'm into the call about 45 minutes now.  I'm responding to this post on my other laptop, a 9 yr old personal MacBook air.  We need a fix and soon as I need the S Book 3 to work in a work environment connecting employees and using PC software.

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  2. Anonymous
    2020-07-29T16:49:52+00:00

    I'm having the exact same issue.  Power off and then back on seems to reset it.  Maybe my imagination, but it seems to happen worse when I have a 2nd monitor connected using the Docking station?

    For me, it sometimes comes back on it's own after 5-10 seconds, but often freezes indefinitely until I press the power button to wake it back up.  (Note, I am not powering down the machine and restarting it.  Just putting it to sleep by tapping the power button then waking it back up.

    I share the same disappointment as the other posters of this thread.  This was quite a bit of money to spend for me and to have this issue happen so often while I'm trying to work is frustrating to say the least.  I've been a loyal consumer of Surface products, but this has dampened the experience of working on this system so far :(

    Please prioritize and fix this as soon as possible!

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  3. Anonymous
    2020-08-13T16:28:29+00:00

    I'm also having this Problem,

    the cursor suddenly freezes especially during Browsing 

    with the windows browser it happens around once every 5 min (I'm using a Microsoft Precsision Mouse)

    i then can also not use the Trackpad. Sometimes pressing CTRL+ALT+ENTF

    and then quiting the taskmanager helps, but usually i have to press the power button an log in again.

    Then i can move the cursor again.

    Laptop:

    Surface Book 3 - 15 in. 512GB i7 32GB with GeForce

    Installed is:

    Windows 10 Home

    Version: 1909

    Installed on: 04.05.2020

    Build: 18363.900

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  4. Anonymous
    2020-08-13T18:02:16+00:00

    I'm using a Microsoft Mobile Mouse/bluetooth, that I ordered with the the Surface Book.  It gets 'jumpy' and lags sometimes, but the track pad works fine during these episodes.  I was wondering if that contributes to the freezing problem, I plugged in an old cord mouse and it is better, not perfect, but I thinking the blue tooth mouse makes the freezing problem worse.

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