Surface Book 3 Randomly Freezing

Anonymous
2020-06-12T01:11:42+00:00

As im working on my new $3500 Surface Book 3 i can't help but be extremely annoyed because the screen/mouse just randomly freeze, usually for about 5-10 seconds then its back to normal.  Sometimes it will freeze and i have to hit the power button and that seems to unfreeze it.  Very annoying, not to mention the screen dimming and getting bright on its own even though the option for it to do that is turned off.

Surface | Surface Book | Display and screen

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2021-03-30T21:59:02+00:00

A fix for this issue is now available through Windows Update. Please review the Surface Book 3 Update History page.

Eddy.

Was this answer helpful?

4 people found this answer helpful.
0 comments

77 additional answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2021-03-27T02:45:11+00:00

    RETURN THIS COMPUTER ASAP. I bought mine in May 2020 and it started to malfunction. I ended up getting a replacement in October 2020 but now that replacement isn't working either. Because it's been more than 30 days I'm stuck with a $3K computer that doesn't work. I hate Microsoft. I wish I had never bought this computer.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2021-03-27T20:46:41+00:00

    I could not agree more...don't buy the surface book 3 until the issues are resolved.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  3. Anonymous
    2021-03-27T21:01:38+00:00

    Actually don't buy the Surface Book 3 ever. It's now a 1-year old expensive  product - obsolete in technology terms. Maybe a Surface Book 4 - but they ruined the brand with the 3.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2021-03-28T02:02:56+00:00

    I was one of the people originally complaining about usb stuttering issues I got surface book 3 as soon as it came out …. I’m happy to report that with the latest firmare from a few weeks ago I no longer experience these issues. My high polling USB mouse no longer glitches, and the keyboard repeating or none response issues are no longer present.  I use surface book 3 with 32gb ram and 1tb ssd, with Nividia quadro for 3d mechanical design and video editing. It’s plenty fast. Working out if multiple locations you can’t beat mobility with the magnetic connector and the dock (latest generation). I used surface book 2 for more than 2 years, and this is by far a much needed upgrade. Here are  things to consider for surface book 4 

    1. Maybe have a model without detachable screen. 
    2. Fix the sleep issue, since right now in some edge cases putting surface book 3 to sleep and then opening it again messes up detection of the nvidia card   This is not a deal breaker 

    3. more ram… bigger ssd. At least 2TB 

    So, at this point with latest firmware and updates I’m extremely happy with my setup.

    Was this answer helpful?

    0 comments