A fix for this issue is now available through Windows Update. Please review the Surface Book 3 Update History page.
Eddy.
Surface Book 3 Randomly Freezing
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Anonymous
As im working on my new $3500 Surface Book 3 i can't help but be extremely annoyed because the screen/mouse just randomly freeze, usually for about 5-10 seconds then its back to normal. Sometimes it will freeze and i have to hit the power button and that seems to unfreeze it. Very annoying, not to mention the screen dimming and getting bright on its own even though the option for it to do that is turned off.
Surface | Surface Book | Display and screen
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Anonymous
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Anonymous
2021-01-12T09:05:17+00:00 The workaround for the keyboard/mouse stutter is to use the internal Bluetooth to connect keyboard and mouse. Using an USB receiver will not fix the problem. Check out Surface Book 3 - external keyboard and mouse - Microsoft Community
David
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Anonymous
2021-02-14T02:53:03+00:00 I have the same issue and none of these solves online have helped. This above and beyond the worst laptop experience I've ever had. So frustrating.
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Anonymous
2021-02-15T18:49:41+00:00 I have had this problem for 7 months ( since new ) but installed the latest update on Saturday and touch wood, it has gone.
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Anonymous
2021-03-16T00:40:21+00:00 I've had this problem since my Surface 3 arrived in the fall: probably 25 times. Sometimes I can get it to resolve by clicking the pen at the screen, which causes the whiteboard to come up and kicks it back into action. It happens frequently when I am gaming online. I hear the clock running out on me but can't get the screen to respond. Extremely frustrating.
It really is pretty amazing in light of the extra cost of these models.