Surface Book 3 Randomly Freezing

Anonymous
2020-06-12T01:11:42+00:00

As im working on my new $3500 Surface Book 3 i can't help but be extremely annoyed because the screen/mouse just randomly freeze, usually for about 5-10 seconds then its back to normal.  Sometimes it will freeze and i have to hit the power button and that seems to unfreeze it.  Very annoying, not to mention the screen dimming and getting bright on its own even though the option for it to do that is turned off.

Surface | Surface Book | Display and screen

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Anonymous
2021-03-30T21:59:02+00:00

A fix for this issue is now available through Windows Update. Please review the Surface Book 3 Update History page.

Eddy.

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  1. Anonymous
    2020-12-11T16:26:46+00:00

    Finding the exact same issue while I type this on my new Surface Book 3. I have 2 external monitors (in extend mode) attached. An interesting thing that I noticed is that I can move the cursor to the other monitors while my laptop screen freezes and they seem to be working normally suggesting that the problem is only with the display/screen of the Surface Book 3.

    Once my screen froze completely and did not return to normal even after waiting for a minute until I detached and reattached the screen to the keyboard.

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  2. Anonymous
    2020-12-08T12:56:33+00:00

    I had the same problem with my Surface Book 3 15 inch. It frequently feezed for a second and blocked the input like mouse and keyboard. Sometimes the freezing could take longer time needing a turn off and on.

    I tried the other solutions in this thread but nothing worked for me.

    I contacted the Microsoft support, reinstalled my PC with a specific image and reinstalled everything. It didn't work!

    After a lot of trouble shooting I found out that the freezing problem was caused by the Intel power saving. I couldn't disable this in the power settings because they are very limited for the device. Instead I downloaded the "Intel Graphics Control Panel" in the Windows store and disabled everything under:

    System -> Power

    And bang! Now everything works like a charm. And no reboot needed!

    I'm pretty sure this is the main reason for all the Surface freezing problems.

    Microsoft and Intel should be a shamed not to solve this problem a long time ago or at least notify their users about it. For 2 month I have had a $3000 computer I couldn't use for my daily work and I have spent a lot of time reinstalling and trying to find out what was wrong.

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  3. Anonymous
    2020-10-23T07:25:14+00:00

    I really appreciate all the info Andre~

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  4. Anonymous
    2020-10-22T05:10:03+00:00

    You should get it automatically if you go do a manual search for Windows updates.

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