Surface Book 3 Randomly Freezing

Anonymous
2020-06-12T01:11:42+00:00

As im working on my new $3500 Surface Book 3 i can't help but be extremely annoyed because the screen/mouse just randomly freeze, usually for about 5-10 seconds then its back to normal.  Sometimes it will freeze and i have to hit the power button and that seems to unfreeze it.  Very annoying, not to mention the screen dimming and getting bright on its own even though the option for it to do that is turned off.

Surface | Surface Book | Display and screen

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Anonymous
2021-03-30T21:59:02+00:00

A fix for this issue is now available through Windows Update. Please review the Surface Book 3 Update History page.

Eddy.

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  1. Anonymous
    2021-01-12T09:05:17+00:00

    The workaround for the keyboard/mouse stutter is to use the internal Bluetooth to connect keyboard and mouse.  Using an USB receiver will not fix the problem.  Check out Surface Book 3 - external keyboard and mouse - Microsoft Community

    David

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  2. Anonymous
    2021-01-12T07:35:26+00:00

    Yeah, and some people have mentioned the Dock, my MX Keys (Wireless keyboard with USB receiver) still had the same repeating characters problem without the Dock plugged in. 

    I just started a service order, hope a new unit doesn't come with such a problem...

    I've been using Surface since Pro 3, I don't really wanna give up Surface products lol

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  3. Anonymous
    2021-01-12T00:00:38+00:00

    Turns out the Intel Graphics change did not work for me either. Worked for a little while. I tried the Firmware update as well. Nothing seems to be working. I get the longest performance when I undock the screen and flip it around and redock it. However, the last time I did that the computer over heated.

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  4. Anonymous
    2021-01-11T22:50:05+00:00

    The changes in the Intel Graphics control panel does not work for me. Instead, I installed surface book 3 firmware update(I think it overwrites Intel stuff), it works fine, till now. But again, the dell display manager does not recognize my monitor though Surface Dock 2, I need to reinstall Intel gfx to make it works, which, brings the freezing problem.

    Very frustrating

    Will update if I still encounter the freezing problem with the surface book 3 firmware update

    Update: The surface book 3 firmware update does not solve the issue

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