Surface Book 3 Randomly Freezing

I echo all the problems mentioned previously.  I'm in a meeting right now on MS Teams, after 30 seconds after joining, my screen is frozen.  I can still participate by talking, but I can't do anything.  Even tried a control-alt-delete to bring up task manager.  I'm into the call about 45 minutes now.  I'm responding to this post on my other laptop, a 9 yr old personal MacBook air.  We need a fix and soon as I need the S Book 3 to work in a work environment connecting employees and using PC software.

Same issue here, also noted that bluetooth sound suffers a similar fate.  My guess is it is related to bluetooth.

I have the same issue on a machine I purchased July 2nd.

Surface Book 3 - 15 in. 512GB i7 32GB with GeForce - Windows 10 Home Version 1909 

Lot 2020

The mouse and keyboard randomly stop responding for 2-10 seconds, happening as often as every 10 to 30 seconds until I give up and reboot. After rebooting the behavior returns within a minute or two of activity. It doesn't matter which application I'm in, Edge, new Edge, Chrome, Outlook, Mail, Visual Studio, OneNote. 

I've installed all updates, run the Surface Diagnostics (no problem found) as well as Memory Diagnostics (again no problem found.)

Update:

I performed a full reset.  When it completed, I made no configuration changes aside from completing the new user set-up. I did not install any additional software. The only accessory I connected was the Microsoft Surface Arc mouse.  I opened Edge and began browsing and within about 5 minutes the freezing cursor/keyboard behavior was back. I left the machine overnight to bake and tried again this morning. Same thing.  

It's going back.

I am having this same issue and cannot find a solution. I've already checked all drivers, re-installed the OS using a fresh image, completed all my windows updates, run the surface diagnostic toolkit, and run system file checker. This issue happens all the time and my machine cost over $3000. 

The laptop frequently freezes and the cursor stops moving/I am not able to use the keyboard for 2-5 seconds each time. When this happens, the screen is still refreshing. For example, my mouse has stopped working multiple time while filling out this support ticket, but on-screen animations such as the blinking cursor while typing are still moving. I am using a Logitech mouse and keyboard with a USB dongle that worked perfectly with my previous system and still do (I tested over the past week). This issue also happens when I use my laptop's trackpad, so it is not the mouse and keyboard itself that are causing this. I have plugged the USB dongles into both the Surface Dock 2 that is connected to my Surface Book 3 and to the laptop itself. This issue is still happening, so it is not the Surface Dock 2 that is causing this. I have also unplugged the laptop from the Surface Dock 2 with the USB dongles attached to the laptop and this issue is still happening. 

The second issue that I am seeing is that, when attached to an external monitor via USB-C to DisplayPort, sometimes my laptop screen stops working while the attached monitor continues to work. For example, about 15 minutes ago my cursor stopped moving on my laptop screen and I assumed that it was frozen because of the first issue I explained above, but when I dragged the cursor to the external monitor it was still working completely fine. Additionally, if I drag something like a browser window from the external monitor to the laptop screen it will not show up until the computer has unfrozen. I have disconnected all peripherals from the laptop and tested this issue is still happening. I have also tried a USB-C to HDMI cable and this issue is still happening. I have also tried an old Surface Dock 1 with a display port to mini display port connection and it is still happening. 

The freezing cursor issues (first one explained above) is happening more frequently than the monitor issue, but both are interrupting my productivity and meetings. For example, I could not take myself off of mute when asked a question during a call because my cursor just stopped working all of a sudden (trackpad didn't work either).

I have followed all the standard troubleshooting steps such as: run the Surface Diagnostic tool, install the Surface Book 3 drivers msi package, re-install the OS using a clean image and the Windows 10 media creation tool, make sure that all windows updates are installed, run the Windows 10 system file checker, and monitor the task manager for any processes that are causing spikes in CPU or memory utilization (none were found).