A fix for this issue is now available through Windows Update. Please review the Surface Book 3 Update History page.
Eddy.
Surface Book 3 Randomly Freezing
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous
As im working on my new $3500 Surface Book 3 i can't help but be extremely annoyed because the screen/mouse just randomly freeze, usually for about 5-10 seconds then its back to normal. Sometimes it will freeze and i have to hit the power button and that seems to unfreeze it. Very annoying, not to mention the screen dimming and getting bright on its own even though the option for it to do that is turned off.
Surface | Surface Book | Display and screen
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Answer accepted by question author
Anonymous
77 additional answers
Sort by: Newest
-
Anonymous
2020-08-20T19:48:43+00:00 I echo the same situation of screen auto dimming when switching different content even though that "feature" has been turned off; and system periodically hanging for a couple seconds while I type or use a mouse or trackpad. Based on the others' reports this is not a unique configuration issue, but something more widespread and common.
This is extremely frustrating when trying to work on such an expensive device. I welcome ANY help or advice that could be given.
Thank you in advance.
Adam i dont think that microsoft is going to do anything anytime soon. I still have 4 Surface products with the same problems going on with each. I think its the bluetooth module causing all these problems and that would be one big recall for them. Im just going to return the remaing 4 products.
-
Anonymous
2020-08-20T19:12:55+00:00 I echo the same situation of screen auto dimming when switching different content even though that "feature" has been turned off; and system periodically hanging for a couple seconds while I type or use a mouse or trackpad. Based on the others' reports this is not a unique configuration issue, but something more widespread and common.
This is extremely frustrating when trying to work on such an expensive device. I welcome ANY help or advice that could be given.
Thank you in advance.
-
Anonymous
2020-08-18T00:11:22+00:00 No Bluetooth devices here and mine locks up. Just locked up this morning. Seems to happen to me when i lock the computer and walk away for a brief period. I come back 3 minutes later and screen is frozen, mouse is frozen, does not respond to keyboard input. I'm on a Surface Dock 2 so i unplug it and open the book. Frozen solid. Only thing that brings it back to life is 15 seconds on the power button. Once i'm back in i go to event viewer and same thing, nada.
I also recently updated to Win 10 2004. It appears the fix was not in it. I was really hoping i was buying a device that Microsoft would have put through rigorous testing, after all its got their name on it but i guess not.
I am feed up with all this, i returned mine got a refund and went back to Apple.
-
Anonymous
2020-08-17T19:59:49+00:00 No Bluetooth devices here and mine locks up. Just locked up this morning. Seems to happen to me when i lock the computer and walk away for a brief period. I come back 3 minutes later and screen is frozen, mouse is frozen, does not respond to keyboard input. I'm on a Surface Dock 2 so i unplug it and open the book. Frozen solid. Only thing that brings it back to life is 15 seconds on the power button. Once i'm back in i go to event viewer and same thing, nada.
I also recently updated to Win 10 2004. It appears the fix was not in it. I was really hoping i was buying a device that Microsoft would have put through rigorous testing, after all its got their name on it but i guess not.