A fix for this issue is now available through Windows Update. Please review the Surface Book 3 Update History page.
Eddy.
Surface Book 3 Randomly Freezing
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Anonymous
As im working on my new $3500 Surface Book 3 i can't help but be extremely annoyed because the screen/mouse just randomly freeze, usually for about 5-10 seconds then its back to normal. Sometimes it will freeze and i have to hit the power button and that seems to unfreeze it. Very annoying, not to mention the screen dimming and getting bright on its own even though the option for it to do that is turned off.
Surface | Surface Book | Display and screen
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Anonymous
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Anonymous
2020-10-13T21:20:05+00:00 What are your temps like under load?
I abandoned SB3 as a return owing to a catalogue of issues with GPU, Temps (both idle and load), overheating, throttling.
Find it hard to believe some people game on these things and run two external monitors, I literally use it for office, video, music, photography and the only game is Football Manager or Motorsport Manager - neither of which is Gears or something 3D heavy that you see on all the reviews and benchmarks.
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Anonymous
2020-10-13T21:10:51+00:00 I got online and navigated through support and finally got a real tech to help. He loaded updates and diagnostic tools to see if he could find the problem. It seemed better, but did not solve it. They followed up a few weeks later and decided to offer a full replacement and deemed it a 'hardware' problem. The problem has NOT returned on the new SB3. The return process through UPS worked fast and it's all completed. It only cost me the time to transfer files and load software (there's probably a quicker way to do it than I did). Hope this helps.
Ben
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Anonymous
2020-10-13T20:25:29+00:00 I have same issue here randomly. I don't know if this is related to the display or graphic card. The symptom is firstly the keyboard is not responding and then mouse stops. However, network and microphone/speaker are still working as my teams meeting can be still carried on via talking.
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Anonymous
2020-10-03T16:10:23+00:00 I even told MSFT tier 2 support to look in this issue for me, but they told me this was not a widely reported issue :(
For me, surface pen uses NFC. When Bluetooth is on, one of my usb ports always works.
Think I am just too lazy to ship back and experiment a new writing device.