A fix for this issue is now available through Windows Update. Please review the Surface Book 3 Update History page.
Eddy.
Surface Book 3 Randomly Freezing
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Anonymous
As im working on my new $3500 Surface Book 3 i can't help but be extremely annoyed because the screen/mouse just randomly freeze, usually for about 5-10 seconds then its back to normal. Sometimes it will freeze and i have to hit the power button and that seems to unfreeze it. Very annoying, not to mention the screen dimming and getting bright on its own even though the option for it to do that is turned off.
Surface | Surface Book | Display and screen
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Anonymous
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Anonymous
2020-08-28T17:10:46+00:00 I had the same problem and sent it back for repair a month ago. Still no news from Microsoft. I'm getting really upset with all this, specially considering the price range.
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Anonymous
2020-08-24T05:57:57+00:00 I think there are a couple of Problems mixed in this thread.
I have the SB3 in Basic Configuration (German QWERTZ-Keyboard) and had a bit of an Odyssey already.
The first model I bought and still have has the issue of "keyboard-freezing" for ~5 seconds. I can't figure out in what frequency the problem occures, sometimes it's only after 30min, sometimes it's every two minutes.
I never noticed it with a MS Bluetooth Mouse paired with the SB3 though.
The second model I bought had an issue with the hinge-joint. It was quite loose already, so I returned it instantly.
The third device had an issue with the headphone-connection and bluetooth-audio (seems to be another widespread problem), but the freezing never occured. Nonetheless I returned it and hoped, that the 2004-Update might solve the problem on the first device. Well, it didn't.
I reinstalled windows several times, also used the Surface-Diagnose-Toolkid without any results. I even interchanged the keyboards, in order to figure out if it's a keyboard-hardware issue. It wasn't.
I don't know what else to do, so I'll send it in for repairs this week. Hopefully I'll get a working device in return.
Edit: Allmost forgot. There might be two other issues connected to this one. Sometimes I get the feeling, that the keyboard isn't as responsive as it should be. Or I don't hit the keys hard enough, which was never an issue with any other keyboards I used until now. Another issue is Touch-responsiveness in Tablet-mode.
Anyone else with these problems?
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Anonymous
2020-08-13T18:10:47+00:00 I'm using a Microsoft Mobile Mouse/bluetooth, that I ordered with the the Surface Book. It gets 'jumpy' and lags sometimes, but the track pad works fine during these episodes. I was wondering if that contributes to the freezing problem, I plugged in an old cord mouse and it is better, not perfect, but I thinking the blue tooth mouse makes the freezing problem worse.
I am using the same mouse and it works perfectly with my Asus and HP computers. I'm convinced it's the Bluetooth Module in the Surface Book.
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Anonymous
2020-08-13T18:02:16+00:00 I'm using a Microsoft Mobile Mouse/bluetooth, that I ordered with the the Surface Book. It gets 'jumpy' and lags sometimes, but the track pad works fine during these episodes. I was wondering if that contributes to the freezing problem, I plugged in an old cord mouse and it is better, not perfect, but I thinking the blue tooth mouse makes the freezing problem worse.