Does anyone still have the CalibG4.exe touch screen dead zone hotfix file for the Surface Pro 3 they could share with me? (SOLVED)

Anonymous
2018-10-23T13:22:07+00:00

Does anyone still have the CalibG4.exe touch screen dead zone hotfix file for the Surface Pro 3 they could share with me? I've seen posts to the Sony support website where you used to be able to download it from, but it no longer seems active. So I've no idea how to obtain it.

EDIT: 

Found it. It says Windows 8, but I used it on my Windows 10 and worked like a charm.

https://www.sony-asia.com/electronics/support/downloads/Y0005992

If this link ever dies in the future, let me know (jestercat at out) because I'm going to save the file.

Surface | Surface Pro | Display and screen

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Anonymous
2018-10-25T15:41:56+00:00

Found it. It says Windows 8, but I used it on my Windows 10 and worked like a charm.

https://www.sony-asia.com/electronics/support/downloads/Y0005992

If this link ever dies in the future, let me know (jestercat at out) because I'm going to save the file.

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Anonymous
2019-04-04T07:46:05+00:00

Hi @ComputerDerek

Would you be able to provide a valid link to this file?

I have tried all of these links mentioned in this thread however non of them seems to be active anymore.

thanks

Here is the new download link.

https://www.sony.com/electronics/support/downloads/W0009338

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  1. Barb Bowman 80,810 Reputation points MVP Volunteer Moderator
    2019-08-22T09:43:15+00:00

    >I am also tring to find the hotfix

    >

    Microsoft pulled it because they think this issue can be resolved with the SDT

    https://support.microsoft.com/en-us/help/4037239/surface-fix-common-surface-problems-using-surface-diagnostic-toolkit

    • although most customers say this does not work. If you installed the x86 and

    x84 redistributables from the link and the Sony tool still does not work, then I

    do not have any other solution other than to phone support

    https://support.microsoft.com/en-us/help/4051701/global-customer-service-phone-numbers.

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  2. Anonymous
    2019-08-22T05:56:28+00:00

    https://www.sony.com/electronics/support/downloads/W0009338

    See

    https://answers.microsoft.com/message/3fccb2cd-cc58-45c6-b5a0-d5a9a160c1ce?threadId=eb5376c3-1e59-474a-80df-00f918c8f9a6

    about missing DLL.

    And see

    https://www.itechtics.com/microsoft-visual-c-redistributable-versions-direct-download-links/

    which has links to all the redistributables.

    http://www.microsoft.com/download/details.aspx?id=26999 may be the one you need.

    Please let us know.

    Hi, I still have the issue on sp4 2017. If I try the sony recalibration, the window just closes and nothing is done.

    I am also tring to find the hotfix you have mentioned: https://support.microsoft.com/en-us/help/3165497/surface-pro-4-or-surface-book-experiences-phantom-touch-input-on-the-s

    I'm tired of trying please help!

    But if i try to download, the file is not available. Where can I find it? Please!

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  3. Barb Bowman 80,810 Reputation points MVP Volunteer Moderator
    2019-08-19T09:58:04+00:00

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