Same issue as everybody above. I cant use the dock since it connects and disconnects constantly, usb ports don't work. The FWupdater says it cant install with the same error as above. Very disappointing. Please tell me Microsoft isn't turning to the vote system like google for major support issues.
UPDATE: I have 2 surface books and 2 docks. 1 works and the other doesn't.
The working dock, did not work on the broken surface, same issues with disconnecting USB ports and chime every few seconds. The broken dock did not work on the working surface same issues.
I was able to use the working surface to install the dock update software, it installed perfectly on that surface no issues. Firmware updated and the dock worked as expected after the update on the working surface. So at that point I had 2 working docks and 1 working surface.
I then attached the working dock to the not working surface, both had the same issues, that being random disconnects of the USB ports and flickering monitor. The light on the dock went out each time.
So now I have 2 working docks and 1 working surface. I will try a reset on the surface and see where that gets me.
UPDATE 2:
A reset did not fix the issue, USB ports still do not work on the surface dock. Going to try manual firmware upgrade.
Still getting failed to install surfacebaseupdater.dll after windows reset.
FIXED UPDATE:
I installed the surface book platform update https://www.microsoft.com/en-us/download/details.aspx?id=49497
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This seems to have fixed the problem entirely. I would assume by my testing that installing this update with the dock disconnected, then installing the dock updater and updating the dock firmware you all will be able to solve this issue.
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