Surface Dock Firmware Updater won't install - Failed to install SurfaceBaseFwUpdateDriver.dll

Anonymous
2018-02-02T13:12:27+00:00

Hi

I'm trying to install a firmware update for the Surface Dock I am using connected to my (first generation) Surface Book.

Primarily I'm trying to do this so I can charge my iPhone from the Surface Dock without having the connection repeatedly connect and drop.

I am running Windows 10 (Creator's edition, up to date as of 2nd Feb 2018) and trying to install: 

Surface_Dock_Updater_v2.12.136.0.msi

During the installation process I get the following message.

Failed to install SurfaceBaseFwUpdateDriver.dll. Aborting installation.

Any ideas?

Regards

Jonathan

Surface | Accessories | Surface Dock

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  1. Anonymous
    2018-02-12T13:24:21+00:00

    I am also having this problem. I have already checked that I am current with Windows Updates, and I have tried downloading the file 3 times.

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  2. Anonymous
    2018-02-03T04:02:53+00:00

    Hi,

    For us to assist you, can you confirm the following information:

    • Is this the first you have encountered this issue?
    • Have you tried to first check for and install the update using Windows update while Surface Dock is connected to your Surface Book?
    • Have you also tried re-downloading the Surface Dock Updater, then install it to your device?

    For now, you can also force a shut down and restart your device, then try it again.

    Regards.

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