Surface Dock Firmware Updater won't install - Failed to install SurfaceBaseFwUpdateDriver.dll

Anonymous
2018-02-02T13:12:27+00:00

Hi

I'm trying to install a firmware update for the Surface Dock I am using connected to my (first generation) Surface Book.

Primarily I'm trying to do this so I can charge my iPhone from the Surface Dock without having the connection repeatedly connect and drop.

I am running Windows 10 (Creator's edition, up to date as of 2nd Feb 2018) and trying to install: 

Surface_Dock_Updater_v2.12.136.0.msi

During the installation process I get the following message.

Failed to install SurfaceBaseFwUpdateDriver.dll. Aborting installation.

Any ideas?

Regards

Jonathan

Surface | Accessories | Surface Dock

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  1. Anonymous
    2018-02-19T16:08:11+00:00

    I'm having the same problem when attempting to install 2.12.136.0 on a surface book.

    I have attempted the same steps as salm

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  2. Anonymous
    2018-02-19T10:00:22+00:00
    • Is this the first you have encountered this issue?
      • I have tried to install the latest Firmware Update on at least two occasions
    • Have you tried to first check for and install the update using Windows update while Surface Dock is connected to your Surface Book?
      • Windows Update is completely up to date, and running Windows update whilst the Surface Dock is attached makes no difference.
    • Have you also tried re-downloading the Surface Dock Updater, then install it to your device?
      • I have tried the Surface Dock Updater

    It may be that my Surface Dock is up to date. Non-trivial to tell.

    However, the problem I am trying to solve is principally an attached iPhone gets connected and disconnected incessantly at ~30s intervals when connected to the Surface Dock, particularly if other items are also connected to the USB. This is extremely frustrating. I was hoping a firmware update might fix the problem.

    Can you shed any light on this problem? It appears to be well recognised on the net.

    Jonathan

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  3. Anonymous
    2018-02-15T13:29:17+00:00

    Was the Surface Book connected to the Surface Dock when you tried to install the program?

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  4. Anonymous
    2018-02-14T00:18:36+00:00

    Yep. Same problem.

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  5. Anonymous
    2018-02-12T18:57:47+00:00

    Are you also getting the same error when you try to download Surface_Dock_Updater_v2.12.136.0.msi?

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