Surface Dock Firmware Updater won't install - Failed to install SurfaceBaseFwUpdateDriver.dll

Anonymous
2018-02-02T13:12:27+00:00

Hi

I'm trying to install a firmware update for the Surface Dock I am using connected to my (first generation) Surface Book.

Primarily I'm trying to do this so I can charge my iPhone from the Surface Dock without having the connection repeatedly connect and drop.

I am running Windows 10 (Creator's edition, up to date as of 2nd Feb 2018) and trying to install: 

Surface_Dock_Updater_v2.12.136.0.msi

During the installation process I get the following message.

Failed to install SurfaceBaseFwUpdateDriver.dll. Aborting installation.

Any ideas?

Regards

Jonathan

Surface | Accessories | Surface Dock

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  1. Anonymous
    2018-10-12T15:56:39+00:00

    I was also running into this problem on my Surface Book (1st gen). The solution is to run the installer as system, for example from a command prompt (you can follow this guide).

    Now what is unclear to me is how my Surface Book Base would get the firmware update needed to enable the new/enhanced functions of the Surface Dock.

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  2. Anonymous
    2018-08-16T18:07:57+00:00

    I'm having the same issue... stops at 33% and never continues. I am also trying to fix a monitor issue. Ironically, this is my second surface dock with this issue. I bought a second one thinking that would help, but a year later... same issue all over again with a different monitor. Any other ideas on a fix?

    Thanks, 

    Mindy

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  3. Anonymous
    2018-06-27T20:49:18+00:00

    Hi Steve1965F. Much appreciated. I have tried EVERYTHING that I could find netwide on this issue. This works. Thanks SO much.

    Claus

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  4. Anonymous
    2018-06-27T19:34:32+00:00

    This worked. Thanks for the assistance. I haven't been able to update the dock in over a year.

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  5. Anonymous
    2018-06-09T20:53:45+00:00

    Hi NilsA,

    Good to hear that you were able to update the new Surface Dock and it's working now. With regard to your RMA concern, we suggest that you contact our Support Team to further assist you with this matter.

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