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I have a Surface Laptop 3 and im using the Microsoft ARC Mouse and Microsoft Designer Keyboard
The Bluetooth connection to both these devices drops out intermittenly for around 10 seconds
When it reconnects the Bluetooth icon appears in the icon tray
This happens a few times an hour and is very frustrating.
I have tried reinstalling all the bluetooth drivers which has not helped.
I have also tried this solution offered to another user whoch hasnt helped either.
While the mouse and keyboard is connected/paired, open Device Manager
Expand Human Interface Devices
Double-click on Bluetooth Low Energy GATT compliant HID device, select Power Management tab above. Uncheck the box for "Allow the computer to turn off this device to save power" then click OK. If you have multiple Bluetooth Low Energy GATT driver, please do this on all of them.
Restart Surface
Are their any other solutions?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Ive already reinstalled to mouse and keyboard drivers multiple times.
Im now at the point of believing this machine is faulty.
I shouldnt have to go and buy new keyboards and mouse devices simply to find something that works. If one works so should the other and at the moment neither the mouse or the keyboard.
It feels more like the bluetooth is turning itself on and off then it feels like the mouse or keyboard is disconnecting
Hi Alan Nankervis,
Sorry for the delayed response.
Since we already tried every applicable troubleshooting steps and still Bluetooth connection cuts in and out, then I highly recommend to send a feedback to Microsoft with Feedback Hub app so that this issue will be looked into by our engineers.
Kind Regards,
Crest_Z
I am having the same issue with my Surface Laptop 3 and ARC Mouse. Has anyone found any solution to this?
I am having the same issue. Very frustrating. I went in to the Microsoft store and they just replaced the mouse.
Im also having the same issue. Pretty frustrating since this is a $3000 machine
