Surface Laptop # Bluetooth drops out intermittently

Anonymous
2020-01-07T21:57:31+00:00

I have a Surface Laptop 3 and im using the Microsoft ARC Mouse and Microsoft Designer Keyboard

The Bluetooth connection to both these devices drops out intermittenly for around 10 seconds

When it reconnects the Bluetooth icon appears in the icon tray 

This happens a few times an hour and is very frustrating.

I have tried reinstalling all the bluetooth drivers which has not helped.

I have also tried this solution offered to another user whoch hasnt helped either.

                 While the mouse and keyboard is connected/paired, open Device Manager

Expand Human Interface Devices

Double-click on Bluetooth Low Energy GATT compliant HID device, select Power Management tab above. Uncheck the box for "Allow the computer to turn off this device to save power" then click OK. If you have multiple Bluetooth Low Energy GATT driver, please do this on all of them.

Restart Surface

Are their any other solutions?

Surface | Surface Laptop | Power and battery

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  1. Anonymous
    2020-09-29T11:06:06+00:00

    Hi,

    I even tried taking a driver dump and debug myself. I dont think the MSFT helpdesk can do much help here (no offence). I also heard returning hardware is out the questions.

    So come up with your own setup to either use Bluetooth or usb. Or you can even get away with usb/wireless accessories by using multicast mouse.

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  2. Anonymous
    2020-09-29T09:44:50+00:00

    It hasn't been solved. I still have problems. It seems that the pro x users suffer the same problem.

    any Microsoft staff here?

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  3. Anonymous
    2020-09-29T09:32:15+00:00

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  4. Anonymous
    2020-09-16T00:59:23+00:00

    I am having the same problem with my Surface pro x. The bluetooth connection drops intermittently. I've tried multiple keyboards and mice. All work fine with other devices and all have the same issue when used on the Pro X. It is a problem with the pro x or windows 10 not the mice and keyboards. It is very frustrating.

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  5. Anonymous
    2020-09-15T12:00:42+00:00

    Ty for answer :)

    The firmware does not support Korean, but I will try.

    I'll share it when i get a good result.

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