Surface Laptop # Bluetooth drops out intermittently

Anonymous
2020-01-07T21:57:31+00:00

I have a Surface Laptop 3 and im using the Microsoft ARC Mouse and Microsoft Designer Keyboard

The Bluetooth connection to both these devices drops out intermittenly for around 10 seconds

When it reconnects the Bluetooth icon appears in the icon tray 

This happens a few times an hour and is very frustrating.

I have tried reinstalling all the bluetooth drivers which has not helped.

I have also tried this solution offered to another user whoch hasnt helped either.

                 While the mouse and keyboard is connected/paired, open Device Manager

Expand Human Interface Devices

Double-click on Bluetooth Low Energy GATT compliant HID device, select Power Management tab above. Uncheck the box for "Allow the computer to turn off this device to save power" then click OK. If you have multiple Bluetooth Low Energy GATT driver, please do this on all of them.

Restart Surface

Are their any other solutions?

Surface | Surface Laptop | Power and battery

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  1. Anonymous
    2020-08-20T01:17:52+00:00

    I need it too :)

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  2. Anonymous
    2020-08-13T09:18:44+00:00

    Can you tel me which driverpack you used?

    Perhaps an URL?

    thank you in advance.

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  3. Anonymous
    2020-08-10T10:36:20+00:00

    Had the same issue on Surface Laptop 3 15". Mouse and headphone would disconnect every five minutes or so. Also the power options in Device Manager where missing so the above options where not working for me. 

    Went in Setup -> Devices -> Bluetooth Devices and removed all the devices that where linked through Bluetooth. Then reconnected everything again. ~~Have been working without issues for two hours now. Hope this helps anyone else.~~Too soon, still dropping intermittently.

    Hi,

    I got to install the driverpack agen from MS to get it to work.

    And have now working good from that day.

    Regards

    Jonny

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  4. Anonymous
    2020-08-10T09:54:18+00:00

    Had the same issue on Surface Laptop 3 15". Mouse and headphone would disconnect every five minutes or so. Also the power options in Device Manager where missing so the above options where not working for me. 

    Went in Setup -> Devices -> Bluetooth Devices and removed all the devices that where linked through Bluetooth. Then reconnected everything again. ~~Have been working without issues for two hours now. Hope this helps anyone else.~~Too soon, still dropping intermittently.

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  5. Anonymous
    2020-06-30T07:33:47+00:00

    Hi Alan,

    I've had the exact same problem since purchasing my Surface Laptop 3 15".

    After I used the Power Management workaround to keep working on this Bluetooth compromised, $3500 - I decided to raise this same issue with Microsoft Commercial support.

    I won't relive the experience with you, but suffice to say  - the next time I replace my team's laptops, it won't be with the MS Surface Laptop.

    In the end, they simply quoted my own fix back to me, and suggested I restore my laptop again.

    Being a glutton for punishment, I also bought a set of surface ear pods.  These are excellent when paired with my iPhone, but both the microphone sound quality and range is unacceptable when connected to the laptop.

    Compromised system and no word from Microsoft.

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