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I have a Surface Laptop 3 and im using the Microsoft ARC Mouse and Microsoft Designer Keyboard
The Bluetooth connection to both these devices drops out intermittenly for around 10 seconds
When it reconnects the Bluetooth icon appears in the icon tray
This happens a few times an hour and is very frustrating.
I have tried reinstalling all the bluetooth drivers which has not helped.
I have also tried this solution offered to another user whoch hasnt helped either.
While the mouse and keyboard is connected/paired, open Device Manager
Expand Human Interface Devices
Double-click on Bluetooth Low Energy GATT compliant HID device, select Power Management tab above. Uncheck the box for "Allow the computer to turn off this device to save power" then click OK. If you have multiple Bluetooth Low Energy GATT driver, please do this on all of them.
Restart Surface
Are their any other solutions?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I am having a comparable problem on the Microsoft Surface Pro 7 with an aftermarket bluetooth mouse. The mouse itself becomes intermittent/slow then randomly drops. Under the notifications tab on the right you can watch the bluetooth component flicker repeatedly. In order to get it to work again I have to turn off then turn on bluetooth. Annoying is an understatement. Microsoft really seems to have dropped the ball on User Acceptance testing before rolling out their products in the last year...
I have also been having this issue with a Surface Laptop 3. It effects my speakers and MS keyboard. I've been having the issue for quite a while, but only recently been trying to resolve. Ironically it's taken twice as long to write this because it has literally happen while i was typing! It's an expensive laptop - i'm a bit disappointed seeing how many and how long people have been having issues. Please can you try and resolve this Microsoft?
I am also waiting for the answer you will receive.
I bought it three weeks ago and tried everything I could.
Change power settings, reinstall drivers, delete and reset adapters, edit the registry, reinstall Windows(3 times), replace devices, and more.
The conclusion I found, this is a matter of the device itself. (This is not a problem caused by an update crash or other reason)
Yesterday, I proceeded with 'Restore via USB', and in the first boot.
all updates were blocked through airplane mode.
I just connected a Bluetooth mouse (MS product) and checked it.
conclusion is 'same'.
Bluetooth setting page is continuously reset, and the function repeats On / off by itself.
pairing is canceled every 10 seconds, so it is never considered to work.
Is this the 'Gacha' priced at $ 3,000? Or is all laptop3 defective?
If my Surface Laptop 3 was a $ 1000 machine, I guess I had already broken it in half and dumped it in the trash.
feel so annoying....
that I can't sleep for weeks or even work because of a software conflict or my mistake.
I just reported it through the Feedback Hub on the laptop as suggested several posts above by a moderator. I will report back here if they are able to do anything about it.
My wife and I have the same Surface Laptop 3 machines (15" AMD etc)... and we both have this issue, so it is not a machine specific problem.
