Surface Pro 7 camera doesn't work and light always on until reboot

Anonymous
2020-05-11T05:55:28+00:00

Hello! I have Surface Pro 7 i3 4/128 Gb. Camera works several times for Windows Hello and then stops, camera light always on until reboot. I have all updates.

I tried:

  1. uninstall camera in Device Manager;
  2. check and uncheck camera in UEFI;
  3. fresh start and reset;
  4. reinstall Windows with MediaCreationTool1909.

The last method helped me for a week, camera light stopped turns on for Windows Hello (only IR camera turned on) and camera worked. Now camera turns on again and stops after 2-10 times. How to fix it?

Surface | Surface Pro | Sound and camera

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  1. Anonymous
    2020-09-14T01:30:35+00:00

    Same issue with both of my Surface Pros.  I think it might be another program using the camera like zoom or skype.

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  2. Anonymous
    2020-09-14T18:19:03+00:00

    The same issue with my new surface pro 7. This is my first windows device after 10 years using other OSes, thought windows become better after all those years...

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  3. Anonymous
    2020-09-15T00:21:18+00:00

    I bought two Surface Pro 7s, directly from microsoft.com.  Both have this exact problem.  Microsoft, PLEASE FIX THIS!

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  4. Anonymous
    2020-09-15T00:58:54+00:00

    Hi Janette, this is happening to all of us. Same problem. Please escalate.

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  5. Anonymous
    2020-09-21T02:29:41+00:00

    I've returned my surface pro 7 three times for this. Still happening.

    Hey Janette, how's the escalation going? Do your leaders at least recognize this as a problem?

    You seem disinterested.

    Thanks, Mark

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