Hello! I have Surface Pro 7 i3 4/128 Gb. Camera works several times for Windows Hello and then stops, camera light always on until reboot. I have all updates. I tried: uninstall camera in Device Manager; check and uncheck camera in UEFI; fresh start and reset; reinstall Windows with MediaCreationTool1909. The last method helped me for a week, camera light stopped turns on for Windows Hello (only IR camera turned on) and camera worked. Now camera turns on again and stops after 2-10 times. How to fix it?

Hi Janette, this is happening to all of us. Same problem. Please escalate.

The camera(s) on the Surface Pro 7 have been riddled with bugs for years. Any google search will show dozens of customers with this same problem, along with the "The camera is in use by another app, please close" error when literally no other apps are open. Or having to enter my Pin because Windows Hello would not function. Now I too have the issue with my white light staying on. Sometimes the red light stays on too. All the work-arounds that Microsoft suggests on their forums and by users on reddit, etc. point to a recurring issue for the last 2 or 3 years or so, possibly after the release of a certain driver update. How do I even know which driver version to roll back to from before these bugs were introduced??? Microsoft's solutions seem to just put a band-aid on the issue that provides a temporary fix, but these problems ALWAYS return for me in less than one week. MICROSOFT: Fix your faulty bugs/camera/drivers already. It's been years your customers have been complaining about these problems and the work-arounds are not only time consuming but simply don't last! It's just ridiculous already that for years your users have made these bugs known with no REAL solution in sight. This is a brand new computer and I'm so frustrated I'm just about to return it and go back to Apple where I never had to deal with these issues. JANET: please escalate this problem. Thank you very much.

We are a company and heavy use the camera. All my brand new Surface pro 7 have the same issue with rear camera Suddently OR the camera light stays on and Camera app will not show any camera flow > temporary fix is to shutdowm the Surface and then restart. Or error taking picture : "Something went wrong - Try restarting you device. - 0XA00F4292 <PhotoCaptureStartTimeout>" > temporary fix is to uninstall the camera from control panel and restart Restarting the device is NOT a solution Microsoft we need a fix

Absolutely agree. Everyone in our office uses Surface Pro 7s. We have had an IT guy come in TWICE over the past year to try to solve this problem, to the tune of hundreds of dollars in invoiced time. A simple Google search shows that a myriad of people are experiencing this issue. Escalate this support ticket and fix the bug Microsoft. Stop wasting people's time by telling them to hard reset or update drivers when even experienced IT companies cannot solve this.

Surface Pro 7 camera doesn't work and light always on until reboot

Anonymous

Hello! I have Surface Pro 7 i3 4/128 Gb. Camera works several times for Windows Hello and then stops, camera light always on until reboot. I have all updates.

I tried:

uninstall camera in Device Manager;
check and uncheck camera in UEFI;
fresh start and reset;
reinstall Windows with MediaCreationTool1909.

The last method helped me for a week, camera light stopped turns on for Windows Hello (only IR camera turned on) and camera worked. Now camera turns on again and stops after 2-10 times. How to fix it?

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

61 answers

Anonymous

2020-08-02T23:27:50+00:00

Hi Janette, this is happening to all of us. Same problem. Please escalate.
Was this answer helpful?

70+ people found this answer helpful.

0 comments No comments
Anonymous

2020-08-13T11:10:14+00:00

I’m having the same issue.
Was this answer helpful?

5 people found this answer helpful.

0 comments No comments
Anonymous

2020-08-14T11:41:38+00:00

The camera(s) on the Surface Pro 7 have been riddled with bugs for years. Any google search will show dozens of customers with this same problem, along with the "The camera is in use by another app, please close" error when literally no other apps are open. Or having to enter my Pin because Windows Hello would not function.

Now I too have the issue with my white light staying on. Sometimes the red light stays on too.

All the work-arounds that Microsoft suggests on their forums and by users on reddit, etc. point to a recurring issue for the last 2 or 3 years or so, possibly after the release of a certain driver update. How do I even know which driver version to roll back to from before these bugs were introduced??? Microsoft's solutions seem to just put a band-aid on the issue that provides a temporary fix, but these problems ALWAYS return for me in less than one week.

MICROSOFT: Fix your faulty bugs/camera/drivers already. It's been years your customers have been complaining about these problems and the work-arounds are not only time consuming but simply don't last! It's just ridiculous already that for years your users have made these bugs known with no REAL solution in sight. This is a brand new computer and I'm so frustrated I'm just about to return it and go back to Apple where I never had to deal with these issues.

JANET: please escalate this problem. Thank you very much.
Was this answer helpful?

40+ people found this answer helpful.

0 comments No comments
Anonymous

2020-08-20T09:51:58+00:00

We are a company and heavy use the camera.

All my brand new Surface pro 7 have the same issue with rear camera

Suddently OR the camera light stays on and Camera app will not show any camera flow

> temporary fix is to shutdowm the Surface and then restart.

Or error taking picture : "Something went wrong - Try restarting you device. - 0XA00F4292 <PhotoCaptureStartTimeout>"

> temporary fix is to uninstall the camera from control panel and restart

Restarting the device is NOT a solution

Microsoft we need a fix
Was this answer helpful?

10+ people found this answer helpful.

0 comments No comments
Anonymous

2020-08-24T17:49:32+00:00

Absolutely agree. Everyone in our office uses Surface Pro 7s. We have had an IT guy come in TWICE over the past year to try to solve this problem, to the tune of hundreds of dollars in invoiced time. A simple Google search shows that a myriad of people are experiencing this issue. Escalate this support ticket and fix the bug Microsoft. Stop wasting people's time by telling them to hard reset or update drivers when even experienced IT companies cannot solve this.
Was this answer helpful?

10+ people found this answer helpful.

0 comments No comments