Hello! I have Surface Pro 7 i3 4/128 Gb. Camera works several times for Windows Hello and then stops, camera light always on until reboot. I have all updates. I tried: uninstall camera in Device Manager; check and uncheck camera in UEFI; fresh start and reset; reinstall Windows with MediaCreationTool1909. The last method helped me for a week, camera light stopped turns on for Windows Hello (only IR camera turned on) and camera worked. Now camera turns on again and stops after 2-10 times. How to fix it?

Hello, Daniil_R! Apologies for the late response. May we know if the issue is still present? Regards, Janette_Z

Also, I have the same problem, would you please clearly demonstrate how to solve it instead of saying oh sorry oh thanks

Hello @all. I am very sad about, but i have the same problem and i am afraid of the solution that the SP7 needs to be replaced. I am a Surface User from the first generation and i didn't have a device without any problems which needs a replacement.

Hi, Daniil_R! Let's run the system file checker to detect corrupted files and repair it. Please get to this page to be guided on Using System File Checker in Windows 10 . This helps detect corrupted drivers and repair it. This also inspects all of the important Windows files on your computer, including Windows DLL files. If System File Checker finds a problem with any of these protected files, it will replace it. After that, check for Windows Update again, then restart. If the issue still persists, we recommend that you perform a Reset. Check these 3 forms of Reset below: Fresh Start : Fresh Start is the least intrusive form of reset. You will not lose any files or personal information. You will need to reinstall desktop programs. Fresh Start also ensures you have has all available updates once complete. If there is an issue with Windows itself, the issue may still occur after a Fresh Start. Reset from Within Windows : This option uses the devices Hard Drive Partition to reimage the device. This option can delete personal data (You can choose Keep my files or Remove everything). You will need to reinstall desktop apps. You will need to run updates upon completion. If there is an issue with the partition, the issue may still occur after the reset. USB Recovery : This option reimages the entire device, including the partition on the hard drive. It is the most complete form of reset. You will need to back up your personal data. You will need to reinstall desktop apps. You will need to run updates after completion. If the issue occurs after a reset, then the root cause is very likely hardware related. You will need to download and set up a recovery image on a USB drive. Open USB recovery link to get started. The information on what size and type of drive is provided at the destination page. Kind regards, Janette_Z

Surface Pro 7 camera doesn't work and light always on until reboot

Anonymous

Hello! I have Surface Pro 7 i3 4/128 Gb. Camera works several times for Windows Hello and then stops, camera light always on until reboot. I have all updates.

I tried:

uninstall camera in Device Manager;
check and uncheck camera in UEFI;
fresh start and reset;
reinstall Windows with MediaCreationTool1909.

The last method helped me for a week, camera light stopped turns on for Windows Hello (only IR camera turned on) and camera worked. Now camera turns on again and stops after 2-10 times. How to fix it?

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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61 answers

Anonymous

2020-06-06T01:45:55+00:00

Hello, Daniil_R!

Apologies for the late response. May we know if the issue is still present?

Regards,

Janette_Z
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Anonymous

2020-06-06T21:23:02+00:00

Hello!

Yes, it is.
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Anonymous

2020-06-17T11:23:54+00:00

Also, I have the same problem, would you please clearly demonstrate how to solve it instead of saying oh sorry oh thanks
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Anonymous

2020-06-22T21:46:14+00:00

Hello @all. I am very sad about, but i have the same problem and i am afraid of the solution that the SP7 needs to be replaced. I am a Surface User from the first generation and i didn't have a device without any problems which needs a replacement.
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4 people found this answer helpful.

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Anonymous

2020-06-27T02:31:06+00:00

Hi, Daniil_R!

Let's run the system file checker to detect corrupted files and repair it. Please get to this page to be guided on Using System File Checker in Windows 10.

This helps detect corrupted drivers and repair it. This also inspects all of the important Windows files on your computer, including Windows DLL files. If System File Checker finds a problem with any of these protected files, it will replace it.

After that, check for Windows Update again, then restart. If the issue still persists, we recommend that you perform a Reset. Check these 3 forms of Reset below:

Fresh Start:

            Fresh Start is the least intrusive form of reset.

            You will not lose any files or personal information.

            You will need to reinstall desktop programs.

            Fresh Start also ensures you have has all available updates once complete.

            If there is an issue with Windows itself, the issue may still occur after a Fresh Start.

Reset from Within Windows:

           This option uses the devices Hard Drive Partition to reimage the device.

           This option can delete personal data (You can choose Keep my files or Remove everything).

           You will need to reinstall desktop apps.

           You will need to run updates upon completion.

           If there is an issue with the partition, the issue may still occur after the reset.

USB Recovery:

          This option reimages the entire device, including the partition on the hard drive.

          It is the most complete form of reset.

          You will need to back up your personal data.

          You will need to reinstall desktop apps. You will need to run updates after completion.

          If the issue occurs after a reset, then the root cause is very likely hardware related.

          You will need to download and set up a recovery image on a USB drive. Open USB recovery link to get started. The information on what size and type of drive is provided at the destination page.

Kind regards,

Janette_Z
Was this answer helpful?

1 person found this answer helpful.

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