Hello! I have Surface Pro 7 i3 4/128 Gb. Camera works several times for Windows Hello and then stops, camera light always on until reboot. I have all updates. I tried: uninstall camera in Device Manager; check and uncheck camera in UEFI; fresh start and reset; reinstall Windows with MediaCreationTool1909. The last method helped me for a week, camera light stopped turns on for Windows Hello (only IR camera turned on) and camera worked. Now camera turns on again and stops after 2-10 times. How to fix it?

I’ve two surface pro7s. Both have hello window disabled. The issue still occurs on both, there is no workaround. Except for restarting each time you want to use the camera. Microsoft has not addressed this issue. Which is surprising given how we’re all using the camera more and more. Shame on them.

Surface Pro 7 camera doesn't work and light always on until reboot

Anonymous

Hello! I have Surface Pro 7 i3 4/128 Gb. Camera works several times for Windows Hello and then stops, camera light always on until reboot. I have all updates.

I tried:

uninstall camera in Device Manager;
check and uncheck camera in UEFI;
fresh start and reset;
reinstall Windows with MediaCreationTool1909.

The last method helped me for a week, camera light stopped turns on for Windows Hello (only IR camera turned on) and camera worked. Now camera turns on again and stops after 2-10 times. How to fix it?

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61 answers

Anonymous

2021-04-24T17:36:57+00:00

I’ve two surface pro7s. Both have hello window disabled. The issue still occurs on both, there is no workaround. Except for restarting each time you want to use the camera.

Microsoft has not addressed this issue. Which is surprising given how we’re all using the camera more and more. Shame on them.
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