Surface Pro 7 camera doesn't work and light always on until reboot

Anonymous
2020-05-11T05:55:28+00:00

Hello! I have Surface Pro 7 i3 4/128 Gb. Camera works several times for Windows Hello and then stops, camera light always on until reboot. I have all updates.

I tried:

  1. uninstall camera in Device Manager;
  2. check and uncheck camera in UEFI;
  3. fresh start and reset;
  4. reinstall Windows with MediaCreationTool1909.

The last method helped me for a week, camera light stopped turns on for Windows Hello (only IR camera turned on) and camera worked. Now camera turns on again and stops after 2-10 times. How to fix it?

Surface | Surface Pro | Sound and camera

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

61 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2021-04-02T02:40:22+00:00

    I'm still having the same issue. I've even gotten a replacement from Microsoft, and the problem persist. Mine is an I5. Please fix this issue.

    Was this answer helpful?

    3 people found this answer helpful.
    0 comments
  2. Anonymous
    2021-04-14T21:06:36+00:00

    Same here.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2021-04-15T23:11:38+00:00

    Still having the same issue. Microsoft plays dumb and acts like it isn’t an issue.. I went back to a MacBook. It’s too bad. The surface has so much potential. It’s pretty sad that they can’t fix this issue for over a year.

    Was this answer helpful?

    3 people found this answer helpful.
    0 comments
  4. Anonymous
    2021-04-22T03:48:18+00:00

    So Explain to me Why So many Including myself are having these issue with the 7Pro. I have been a Surface user since the 3. Still have my 3 and the camera never gave me issues. Im purchased the 7 for business purposes and as with every other user BOOM no camera. I have went through just about every trouble shooting method there is to fix this, Im very disappointed with the 7

    Was this answer helpful?

    4 people found this answer helpful.
    0 comments
  5. Anonymous
    2021-04-24T16:10:24+00:00

    I have the same problem on my Surface Book 3. And I also had several other Surface devices before. Among others, the Surface Book 2 and the Surface Pro (5) and they had exactly the same bug.

    My Surface Pro 5 at work doesn't use Windows Hello and the problem doesn't occur there. I strongly suspect that the problem has to do with Windows Hello.

    What is the solution for the €2400 device?

    Was this answer helpful?

    3 people found this answer helpful.
    0 comments