Surface Pro 7 camera doesn't work and light always on until reboot

Anonymous
2020-05-11T05:55:28+00:00

Hello! I have Surface Pro 7 i3 4/128 Gb. Camera works several times for Windows Hello and then stops, camera light always on until reboot. I have all updates.

I tried:

  1. uninstall camera in Device Manager;
  2. check and uncheck camera in UEFI;
  3. fresh start and reset;
  4. reinstall Windows with MediaCreationTool1909.

The last method helped me for a week, camera light stopped turns on for Windows Hello (only IR camera turned on) and camera worked. Now camera turns on again and stops after 2-10 times. How to fix it?

Surface | Surface Pro | Sound and camera

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  1. Anonymous
    2020-11-02T15:26:44+00:00

    Interesting, it doesn't seem like it should be related to CPU.  But does anyone have this issue with i5 though?  

    So we currently have two workarounds:

    1. Reboot each time the camera fails.  Annoying light stays on.
    2. Disable hello face.  No annoying light, but must logon with pin.

    Microsoft, are you listening???

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  2. Anonymous
    2020-11-14T12:34:51+00:00

    Interesting, it doesn't seem like it should be related to CPU.  But does anyone have this issue with i5 though?

    Yes, I have the same problem on i5 from time to time. Not very often.

    I was reading this thread and a camera light turned off by itself after some time. It seems a camera is not working (Black screen on Skype), and I need to reboot to make it work again.

    It's not a big problem for me. I've seen this issue only a few times.

    UPDATE: After reboot, it's working again as it should. No problem.

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  3. Anonymous
    2020-11-14T15:21:07+00:00

    Sooooooo... Microsoft ''tried'' to help for the first 10 posts and after that it's all in dust... Same microsoft annoying problem here with my SP7 i7. 2-3 times a week! Not recommending the product anymore.

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  4. Anonymous
    2020-11-18T10:04:27+00:00

    Hey Jeannette. 

    Im having the same issue as well as the community. So many of us having this issue and there you are not replying since June. Very nice support from Microsoft. From the date of purchase till now SP7 has been haunting me with so many problems. I truly regretted not getting a Dell XPS or Macbook Pro

    Please give us some solution.

    Joshua

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  5. Anonymous
    2020-11-24T01:11:31+00:00

    Adding myself to the pile of people with this issue. My Surface Pro 7 is i5. Issues happens to me seemingly totally randomly and no fix aside from a restart. It has been happening periodically ever since I bought it almost a year ago, but finally got frustrated enough to try figure it out. Sad to see that there is no solution yet.

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