Surface Pro 7 camera doesn't work and light always on until reboot

Anonymous
2020-05-11T05:55:28+00:00

Hello! I have Surface Pro 7 i3 4/128 Gb. Camera works several times for Windows Hello and then stops, camera light always on until reboot. I have all updates.

I tried:

  1. uninstall camera in Device Manager;
  2. check and uncheck camera in UEFI;
  3. fresh start and reset;
  4. reinstall Windows with MediaCreationTool1909.

The last method helped me for a week, camera light stopped turns on for Windows Hello (only IR camera turned on) and camera worked. Now camera turns on again and stops after 2-10 times. How to fix it?

Surface | Surface Pro | Sound and camera

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  1. Anonymous
    2020-09-14T01:30:35+00:00

    Same issue with both of my Surface Pros.  I think it might be another program using the camera like zoom or skype.

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  2. Anonymous
    2020-09-13T13:44:08+00:00

    Just bought a new Surface Pro 7 and having the same problem.  Need a fix.

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  3. Anonymous
    2020-09-11T12:51:47+00:00

    I agree. I have been having the same issue for over a year. I went back and forth with Microsoft. I had them replace my surface and that still didn't solve the problem. 

    They refused to offer a credit/refund. The tech told me that he would want the same thing, but that Microsoft would not allow him to offer a refund/credit. Poor customer service on Microsoft part. 

    I was willing to buy another Microsoft product and future products. I will no longer purchase a Microsoft product after such a horrible experience. 

    Microsoft, escalate this and fix your mistakes. Have some integrity and do the right thing.

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  4. Anonymous
    2020-09-07T15:05:40+00:00

    Same issue here with Surface Pro 7. Please escalate and fix!

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  5. Anonymous
    2020-09-02T16:00:28+00:00

    I am also having this issue. Is this a hardware issue with some tablets or is it a software issue with all of them?

    If it helps, since the latest driver update, this problem occurs much less frequently, but I am getting fairly regular blue-screens. The error codes are: "FAULTY_HARDWARE_CORRUPTED_PAGE" and "page_fault_in_nonpaged_area".

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