Surface Pro 7 camera doesn't work and light always on until reboot

Anonymous
2020-05-11T05:55:28+00:00

Hello! I have Surface Pro 7 i3 4/128 Gb. Camera works several times for Windows Hello and then stops, camera light always on until reboot. I have all updates.

I tried:

  1. uninstall camera in Device Manager;
  2. check and uncheck camera in UEFI;
  3. fresh start and reset;
  4. reinstall Windows with MediaCreationTool1909.

The last method helped me for a week, camera light stopped turns on for Windows Hello (only IR camera turned on) and camera worked. Now camera turns on again and stops after 2-10 times. How to fix it?

Surface | Surface Pro | Sound and camera

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  1. Anonymous
    2020-11-02T15:26:44+00:00

    Interesting, it doesn't seem like it should be related to CPU.  But does anyone have this issue with i5 though?  

    So we currently have two workarounds:

    1. Reboot each time the camera fails.  Annoying light stays on.
    2. Disable hello face.  No annoying light, but must logon with pin.

    Microsoft, are you listening???

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  2. Anonymous
    2020-11-02T11:37:14+00:00

    Same problem, and I have an i7, so this has nothing to do with the CPU.

    I have the latest drivers installed. This can happen at any time, which means the camera is completely unreliable, and this light is very annoying too.

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  3. Anonymous
    2020-10-22T14:08:47+00:00

    Is everyone still having the issue?.

    It seems like there might have been an update that improved the situation. It's been probably over a week since my camera has acted up. Was there a fix pushed?

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  4. Anonymous
    2020-06-06T01:45:55+00:00

    Hello, Daniil_R!

    Apologies for the late response. May we know if the issue is still present?

    Regards,

    Janette_Z

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