Surface Pro 7 camera doesn't work and light always on until reboot

Anonymous
2020-05-11T05:55:28+00:00

Hello! I have Surface Pro 7 i3 4/128 Gb. Camera works several times for Windows Hello and then stops, camera light always on until reboot. I have all updates.

I tried:

  1. uninstall camera in Device Manager;
  2. check and uncheck camera in UEFI;
  3. fresh start and reset;
  4. reinstall Windows with MediaCreationTool1909.

The last method helped me for a week, camera light stopped turns on for Windows Hello (only IR camera turned on) and camera worked. Now camera turns on again and stops after 2-10 times. How to fix it?

Surface | Surface Pro | Sound and camera

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  1. Anonymous
    2020-12-12T17:32:14+00:00

    I also have this issue and am on my third i5 Surface Pro 7 (the first one just stopped working completely, the second one stopped connecting to type covers and damaged the original type cover). Both the second one and my current one had this camera issue, but it's usually infrequent enough that I would just restart. However, that is really, really annoying and should not be considered the solution.

    I'll add that I was a big Microsoft supporter in the past and love the Surface Pro as a concept, but all of the hardware issues on this are just disappointing and it's made me skeptical of future MS hardware.

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  2. Anonymous
    2020-10-07T01:49:04+00:00

    Just came across this and so far it seems to work for me. I've tried so many things from so many different forums. Not sure if this was mentioned here.

    • Open "Device Manager"
    • Under “System devices”, there are 3 entries for “Intel Control Logic”.  Right-click the first (topmost) “Intel Control Logic” in the list, then select “Update driver”
    • Click “Browse my computer for driver software”
    • Click “Let me pick from a list of available drivers on my computer”
    • Select the 12/16/2019 version of the driver (42.18362.3.196)
    • Click “Next”
    • Click “Close”
    • Click “Yes” to restart the computer

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  3. Anonymous
    2020-10-05T19:10:47+00:00

    Same issue here. Also getting blue screens when using the camera with stop code: PFN_LIST_CORRUPT

    Occasionally when trying to use the front camera, get the error 

    "Close Other Apps

    It looks like another app is using the camera already.

    If you need it, here's the error code:

    0xA00F4243<CameraReservedByAnotherApp> (0xC00D3704)"

    Often, no other apps are open much less using the camera.

    Some comfort in knowing I am not alone but come on Microsoft! 

    I have another Surface Pro 7 that does not have this issue. The one having the issue is an i3 - could that be a factor?

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  4. Anonymous
    2020-10-04T22:38:26+00:00

    Same problem. I have returned two surface pros and now on my third. This needs to be addressed.

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  5. Anonymous
    2020-05-12T22:00:08+00:00

    Hi, Daniil_R!

    Thanks for the image and we're sorry to learn that the issue is still present. Have you tried to force shutdown the device about three times? See if the same thing happens. If it does, please try to update your device's drivers and firmware.

    Check what is the current OS Build of your Windows version by going to Settings > System > About.

    Go to Download driver and firmware for Surface, choose Surface Pro 7 then click Download on the next page.

    Choose the .msi file that matches your current OS Build and click Next. If it doesn't match, choose the one that is nearest to it. 

    After downloading, run and install the .msi then Restart.

    Let us know how it goes.

    Regards,

    Janette_Z

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