Surface Pro 7 camera doesn't work and light always on until reboot

Anonymous
2020-05-11T05:55:28+00:00

Hello! I have Surface Pro 7 i3 4/128 Gb. Camera works several times for Windows Hello and then stops, camera light always on until reboot. I have all updates.

I tried:

  1. uninstall camera in Device Manager;
  2. check and uncheck camera in UEFI;
  3. fresh start and reset;
  4. reinstall Windows with MediaCreationTool1909.

The last method helped me for a week, camera light stopped turns on for Windows Hello (only IR camera turned on) and camera worked. Now camera turns on again and stops after 2-10 times. How to fix it?

Surface | Surface Pro | Sound and camera

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  1. Anonymous
    2020-10-23T04:33:10+00:00

    Hi Jeanette. Same problem for me.

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  2. Anonymous
    2020-10-22T14:18:17+00:00

    I tried changing to the older driver, but still had the issue.

    My hello face is still disabled, as that's the only workaround that is working.

    Wasn't aware there was an update with potential fix.  I'll re-enable hello face, and report back.

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  3. Anonymous
    2020-10-11T19:32:53+00:00

    Trying the below now. I'll let you know how it goes. So far 1 for 1 Hello Face or whatever its called worked.

    Edit: didn't take long, Camera App wont even produce an image. backing out driver now.

    Just came across this and so far it seems to work for me. I've tried so many things from so many different forums. Not sure if this was mentioned here.

    • Open "Device Manager"
    • Under “System devices”, there are 3 entries for “Intel Control Logic”.  Right-click the first (topmost) “Intel Control Logic” in the list, then select “Update driver”
    • Click “Browse my computer for driver software”
    • Click “Let me pick from a list of available drivers on my computer”
    • Select the 12/16/2019 version of the driver (42.18362.3.196)
    • Click “Next”
    • Click “Close”
    • Click “Yes” to restart the computer

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  4. Anonymous
    2020-10-06T11:08:58+00:00

    I have the same problems with my i3 Surface 7. And i think it‘s a absolutly no-go to get no reaction from Microsoft. What‘s the status of this case? Where is the problem? All the work-arounds doesn‘t work! Why does nobody communicate with us!?

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  5. Anonymous
    2020-10-05T19:42:39+00:00

    My i5 is fine, it’s just the i3. It doesn’t seem this would have been difficult to identify when releasing the product with the i3 processor.

    I’ve now been waiting for tech support for 1 hour, 4 minutes and researching while I wait. I’m outside of my return window now so have to get some kind of resolution. Restarting when I want to use the camera is not acceptable. and the blue screens aren’t cool either.

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