Surface Pro 7 camera doesn't work and light always on until reboot

Anonymous
2020-05-11T05:55:28+00:00

Hello! I have Surface Pro 7 i3 4/128 Gb. Camera works several times for Windows Hello and then stops, camera light always on until reboot. I have all updates.

I tried:

  1. uninstall camera in Device Manager;
  2. check and uncheck camera in UEFI;
  3. fresh start and reset;
  4. reinstall Windows with MediaCreationTool1909.

The last method helped me for a week, camera light stopped turns on for Windows Hello (only IR camera turned on) and camera worked. Now camera turns on again and stops after 2-10 times. How to fix it?

Surface | Surface Pro | Sound and camera

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  1. Anonymous
    2020-10-05T19:36:54+00:00

    I was thinking about disabling windows hello as well but occassionally have trouble with the rear facing camera too. This is so very disappointing. not sure a warranty replacement would solve anything if this is an i3 issue.

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  2. Anonymous
    2020-10-05T19:32:28+00:00

    Interesting.  So, everyone with this problem:  Do we all have i3s?

    Now considering upgrading to i5 just to avoid this issue!!

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  3. Anonymous
    2020-10-05T19:29:26+00:00

    Same, I have two i3s both have this issue.  I've disabled "Windows Hello" face login, and that appears to be a remedy for now.  But having face login was a big selling point of these devices.

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  4. Anonymous
    2020-10-05T19:18:12+00:00

    The two pros that I have this issue are both i3. Mine is i5 and doesn't have this problem.

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  5. Anonymous
    2020-09-14T18:19:03+00:00

    The same issue with my new surface pro 7. This is my first windows device after 10 years using other OSes, thought windows become better after all those years...

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