Surface Studio 2+ rotated 90 degrees in Camera App and Windows Hello

Hi Marius,

Welcome to Microsoft Community.

I'm Hahn and I'm here to help you with your concern.

I understand that you are experiencing issues with the camera on your Surface Studio 2+ after installing a new driver update.

Try these solutions to fix any issues you might be having with the camera(s) on your Surface. For example, it may be missing drivers or require a restart. It also may be that your privacy settings don't allow camera access for some apps, or there's a problem with the app you want to use.

• Start by running the automated camera troubleshooter in the Get Helpapp. Get Help automatically runs diagnostics and takes the correct steps to fix most camera issues.
• Make sure apps can use the camera: Select Start > Settings > Privacy & security > Camera , and make sure that Camera access and Let apps access your camera are set to On.
• Roll Back the Driver Update: If the issue started after updating the driver, you might want to roll back to the previous version. You can do this by going to Device Manager, finding the NVIDIA device, right-clicking on it, selecting Properties, going to the Driver tab, and clicking on Roll Back Driver if the option is available.
• Select Search on the taskbar, enter Device Manager, and select it from the results.

1. Select the arrow next to Cameras to expand the list, and check to see if one of the following adapters is listed:
   • Intel(R) TGL AVStream Camera
   • Intel(R) AVStream Camera
2. Double-click the camera, select the Driver tab, and then select Uninstall Device.
3. Select Attempt to remove the driver for this device and then select Uninstall.
4. Restart your Surface.

• Force a restart: Select Start > Power > Shut down and wait a moment for your Surface to shut down. Then press and hold the power button for 20 seconds. If you see the logo screen appear after a few seconds, continue to hold for the full 20 seconds until you see the logo screen again.

Remember to back up any important data before making changes to your system. I hope one of these solutions helps resolve the camera issue on your Surface Studio 2+.

Your Sincerely

Hahn - MSFT | Microsoft Community Support Specialist

Hello,

Thank you. Unfortunately, the three steps don't help.

I even tried a Recovy Image. Unfortunately, the error persists as soon as the driver is updated via Windows Update. And that happens straight away.

Sincerley

Marius

Hi Marius,

When you roll back this driver update or uninstall it, will it be able to return to normal? Until Windows update automatically updates this driver. ****

If this is the case, you can try the wushowhide.diagcab, which is used to temporarily prevent specific Windows updates or driver updates from reinstalling.

Where do you download wushowhide.diagcab - Microsoft Community

The selected updates will not appear in Windows Update. Please note that when a new version of this update is released, it will still be downloaded and installed automatically. If the update you want to hide is already installed, you need to remove it in Settings > Windows Update > Update History > Uninstall Updates before hiding it.

I hope this helps. If there is anything not clear, please do not hesitate to let me know.

Your Sincerely

Hahn - MSFT | Microsoft Community Support Specialist

Hello,

Thany you. Now the old driver is active again.

Is Microsoft taking care internally of a compatible NVIDIA driver for the Surface Studio 2+?

Sincerly,

Marius