Updated July 23, 2024
A fix is available through Windows Update. For more information about updates for your Surface available through Windows Update see Surface Studio 2+ Update History.
Surface Studio 2+ rotated 90 degrees in Camera App and Windows Hello
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Anonymous
Hello,
Today installed Windows Update a new Driver (NVIDIA - Display - 31.0.15.3713)
Now on is the Surface Studio 2+ integrated life-cam is not working properly in the MS Camera App or the Hello Biometric App. In each case the view is rotated 90 degrees from landscape into vertical.
Sincerley
Marius
Surface | Surface Studio | Sound and camera
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Anonymous
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Anonymous
2024-04-28T01:18:41+00:00 Hi Marius,
Thank you for your feedback, I've voted for you. Hope this issue can be resolved soon.
Your Sincerely
Hahn - MSFT | Microsoft Community Support Specialist
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Anonymous
2024-04-26T01:18:31+00:00 Hi Marius,
I'm glad to hear that reverting to the old driver resolved the issue. Regarding the NVIDIA drivers for the Surface Studio 2+, Microsoft does indeed manage the compatibility and distribution of drivers for its devices.
Thank you for your feedback. I have submitted this issue for you through internal channels. In addition, you can also submit your problem through the Feedback Hub (if convenient, please provide as much detail as possible, including pictures, repro videos, etc.).
Send feedback to Microsoft with the Feedback Hub app - Microsoft Support
Please share the feedback link after submitting, I will submit your feedback to the relevant team for investigation through internal channels.
Your Sincerely
Hahn - MSFT | Microsoft Community Support Specialist
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Anonymous
2024-04-25T16:56:31+00:00 Hello,
Thany you. Now the old driver is active again.
Is Microsoft taking care internally of a compatible NVIDIA driver for the Surface Studio 2+?
Sincerly,
Marius