Surface Studio 2 - extremely loud fans

Anonymous
2019-02-06T21:10:11+00:00

My Surface Studio 2 finally arrived today. The machine is a total beauty, I love it to pieces - fits my workflow perfectly. Only thing I really don't love is the fan noise. Even when just doing some file renaming or opening MS Word, the fans spin up to an extremely annoying level. I don't mind a low-level fan constantly going and I don't care if the fan speeds up when doing some heavy photo editing or gaming - but I'm talking blow-dryer here while the system is simply idling. According to task manager, the CPU is less than 3% busy here. 

Can someone confirm this is normal? Should I RMA the machine?

Surface | Surface Studio | Power and battery

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Anonymous
2019-12-04T16:35:50+00:00

Hello

We have released an update for Surface Studio 2 that does some optimization of the Fan based on processor utilization.  It is currently available on Windows Update.  Please try installing it and see if it resolves your issue.  You can see more information about the update on the Surface Studio 2 Update History Page.

Marking as "Answered" to raise visibility

Thanks

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  1. Anonymous
    2019-03-30T18:12:26+00:00

    The fan stops idling, when it is not in 'idle mode', aka sleep. It stops immediately when I wake up the studio.

    The fan ran for a whole night, until I discovered that in the morning. Woke it up, fan stopped.

    It is an awesome monitor, but the machine underneath needs some work.

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  2. Anonymous
    2019-03-03T11:25:43+00:00

    Yeah that's the one I put on too. I've now tried everything suggested here and since nothing really helped, I've opened a repair case with Microsoft.

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  3. Anonymous
    2019-03-03T10:23:39+00:00

    I wasn't clear about the firmware, sorry about that.

    SurfaceStudio2_Win10_17763_1801710_0.msi 

    This looks like the latest version, I however installed the other driver set (ending *10_1.msi) thinking that was the latest.

    I'm not too sure it matters that much, as the fix mainly just needs the updated clean install, rather that the factory install .

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  4. Anonymous
    2019-03-03T10:10:18+00:00

    How did you manage to install the 5.5.139.0 Update individually? I can only download the entire 812 mb package. Plus there are two of those and I don't know which one I should take.

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