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My Surface Studio 2 finally arrived today. The machine is a total beauty, I love it to pieces - fits my workflow perfectly. Only thing I really don't love is the fan noise. Even when just doing some file renaming or opening MS Word, the fans spin up to an extremely annoying level. I don't mind a low-level fan constantly going and I don't care if the fan speeds up when doing some heavy photo editing or gaming - but I'm talking blow-dryer here while the system is simply idling. According to task manager, the CPU is less than 3% busy here.
Can someone confirm this is normal? Should I RMA the machine?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hello
We have released an update for Surface Studio 2 that does some optimization of the Fan based on processor utilization. It is currently available on Windows Update. Please try installing it and see if it resolves your issue. You can see more information about the update on the Surface Studio 2 Update History Page.
Marking as "Answered" to raise visibility
Thanks
Did Microsoft solve the problem? I also created a case with M$, but so far no success. This seems a major design flaw that cannot be fixed easily. I am probably going to return it.
Did you do the full system recovery as domcarter suggested?
No, just klicked the file and let the cores do their chores.
I was a little confused too...took the second one (older, I suppose), installed it - and nothing in particular happened. No change that I could see (or hear, or NOT hear). Didn't show up in the updates notifications. Mystery.
Googlemeiser
Did you do the full system recovery as domcarter suggested? I'm still confused the steps for the full recovery. It doesn't take 1 hour as he suggested. Domcarter? Can you give us the steps?
I was a little confused too...took the second one (older, I suppose), installed it - and nothing in particular happened. No change that I could see (or hear, or NOT hear). Didn't show up in the updates notifications. Mystery.
