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I am having a real issue with video freezing when I am connected to ANY wifi on Zoom, signal or just call video.
as soon as I shut wifi off it works perfectly. We even went and bought all new wifi equipment to see if it would help and it has not. Would love some input! (someone mentioned there is a chip inside the phone that could be damaged. Is this correct? Thanks for all your help!!
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
It is very frustrating. I did finally get to speak with a person yesterday, not sure how but I did and they had me reset my network. It seems to have helped. At least now when I run a speed test it is reading in the 100's, where before it was in the 20's.
All evidence points to how the Surface Duo 2 handles (not well) streaming video chats after the update several months back. Microsoft, are you listening?
I'm seeing lots of video freezing on FB Messenger.
This sounds similar to the issue discussed in the thread https://answers.microsoft.com/en-us/surface/forum/all/surface-duo-2-performance-issues-with-google-duo/68b4534e-51e6-444d-bca7-f7252e3b88b6.
It began after the phone update two months ago.
Mine neither. Apparently when I even go off wifi it is very pixalated. Very frustrating. Hope someone can help us with this issue.
