How do I correct display scaling issues on Surface Pro 4

Anonymous
2016-02-19T16:31:28+00:00

I'm noticing display scaling issues and docking issues on the Surface Pro 4.  I'm using the docking connector and have two Dell 24" Ultrasharp U2415 monitors.  When I undock the Surface, the text is aliased very poorly on the Surface display, not crisp as it should be.  Certain elements appear fine, but my browser, Outlook 2016, and other apps have poor quality text.  A restart is required to get the text back to its normal hi-DPI quality. 

Secondly, if I start a program while undocked and dock the surface, some apps are scaled up (both text and UI elements of the window) and others are fine.

Lastly, a few times when the SP4 is docked and I return from being away for a few minutes, my external displays don't kick on.  Clicking the mouse or pressing keys on the keyboard do nothing.  Occasionally, the SP4 display will activate and my mouse/keyboard will control work.  I've tried disconnecting the dock connector, power cycling the dock, but only restarting the SP4 will correct this issue.

In general a restart is required to resolve any of these issues.  Is this the result of buggy display drivers or something else?

I've installed the latest SP4 firmware update and have the latest OS updates through Windows Update, as of this morning, February 19, 2016.

Surface | Surface Pro | Display and screen

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Anonymous
2016-04-28T16:48:01+00:00

Hello SP4_user11,

A lot of work was done in Windows 10 to support high resolution screens, such as the Surface Pro 3, Surface Pro 4, Surface Book, and third-party laptops and tablets with screen resolutions above 1080p. However, there are issues that occur when using Office apps on these devices when connecting to an external monitor with a lower resolution.

To find out more about what has been improved and what is still being worked on, please check out these articles:

The current and future improvements are dependent on having Windows 10 Creators Update installed. So if you have not yet updated, please start with that.

Best Regards

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  1. Anonymous
    2016-10-14T05:27:03+00:00

    We suggest that you run through this link.

    Let us know the results.

    Regards.

    No help at all.

    Maybe it's a good time to accept the fact that Win 10 doesn't fully support external monitors and finally issue a fix for that?

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  2. Anonymous
    2016-10-14T04:34:54+00:00

    Were you able to try all the troubleshooting steps provided from the previous posts on this thread?

    Regards.

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  3. Anonymous
    2016-10-13T15:02:38+00:00

    The Surface Pro 4 is fully up to date, running Windows 10 10586.633. Surface dock is running the newest firmware according to the Surface Dock Update utility.

    I am running a Lenovo monitor at 1920x1080 off of the Surface Dock using a Mini DisplayPort to DisplayPort 1.3 cable from Startech.

    I continue to have this display scaling issue when undocking and re-docking the Surface Pro 4. Skype for Business, PowerPoint, SAP, and IE11 are the worst but it also effects the desktop icons, spacing of the icons in the system tray, and alt-text when hovering the mouse over UI elements like the clock or system tray icons.

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  4. Anonymous
    2016-10-13T01:03:42+00:00

    We suggest that you run through this link.

    Let us know the results.

    Regards.

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