Surface Earbuds - Not Charging and No LED Light

Anonymous
2021-12-29T04:41:42+00:00

I purchased a new pair of surface earbuds from Best Buy and out of the box no charge or LED light to indicate they even work. I charge with the USB-C charger in the box and nothing. Charged for an hour and unable to turn on to pair with my Surface Duo 2. I attempted to plug them into my Surface Pro 8.....Nothing! I immediately return to Best Buy and exchange for a new pair. Get home and the same exact thing. Zero charge. When plugged in via the USB-C no LED light - JUST DEAD! A new adopter of Surface products from Apple and I have to say I have never experienced this EVER! I am accustomed to at least a few hours of charge out of the box. At least enough to pair the device. Two different sets of earbuds purchased brand new out of the box with zero charge, will not turn on and completely unable to pair or reset because they are an absolutely DEAD paperweight. Any suggestions or assistance? Pairing earbuds should not be this difficult.

Surface | Surface Duo | USB-C

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  1. Anonymous
    2022-07-30T04:58:03+00:00

    Same issue here. Bought from BestBuy, no light but charging and pairing Ok (not the easiest but it works). Tried all procedures available on Internet - the light still doesn't work. REALLY annoying. What can I do (other than return again).

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  2. Anonymous
    2022-01-03T14:36:04+00:00

    Hello NewSurfaceAdopter,

    We have noticed that you haven’t replied to our last response. We would like to know if you still need assistance with your concern. If yes, kindly reply back so we can further assist you.

    Hope to hear from you.

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  3. Anonymous
    2022-01-26T07:42:58+00:00

    Hi there, have the same issue with a brand new pair just received from Microsoft Store. They paired with my Surface Book, and via the Surface App on Windows, I've updated the firmare, and performed a factory reset, per the documentation available here: Reset Surface Earbuds (microsoft.com) and neither action made the LED work. Also, they will not pair with my iphone, either directly with the pair button & bluetooth settings, or via the iphone Surface app.

    Suggestions on next steps to try?

    I don't want to return, would prefer to exchange for working pair, but the online store process is just giving me a Return option only.

    Thanks for the help,

    --Libby

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  4. Anonymous
    2022-07-31T15:11:38+00:00

    Finally changed it at Best Buy for a second time. New one works just fine.

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