GPU not detected in Surface Book 2

Anonymous
2018-01-26T04:42:59+00:00

Hello MS support,

I bought surface book 2, 256 GB, NVIDIA GeForce 1050, 2GB model  in November, 2017 and it worked pretty well until recently. I don't know why it stopped detecting the GPU. It's not showing up in the display adapters. I tried detaching and attaching the screen it gets detected for a moment and goes off again. I tried one solution offered in the Microsoft page to uninstall the driver (checking the delete software ) and restart the PC but with no luck.

Is it a hardware problem or a frequent software problem ? I will be really glad if you can provide me a solution to this.

Thanks,

Rajeev

Surface | Surface Book | Install and update

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Anonymous
2018-05-21T18:09:16+00:00

Hi Robert_at_lane,

I had the same problem as you the last days and I also tried the different solutions posted here in the community I nearly gave up but today I tried it the last time on a different way and it seems like it is working now. Graphics card is still there and isn't switching off anymore even if I use programs which need a lot of performance, also waking up is working super fast again without any problem and the power button is working as well. (I guess there is some issue with the power management because when my power supply was plugged in the power button and the startup worked, unplugged I could press what I wanted, only the detach button was waking up the device and the Nvidia cards always disappeared after a short time except when I was using Rhino3D plugged in with best performance)

Maybe my solution helps you as well....

  1. Make sure that all windows updates are made and the latest firmware is installed, also the latest Nvidia driver (397.64)
  2. Put the power settings to best performance (plugged in and in battery mode)
  3. Open the device manager and keep it open
  4. Unplug your SB2
  5. Detach the tablet and wait for ~10-15sec until the system updated the connected devices (the device manager should flicker once or twice until it stops, maybe there is a sound as well)
  6. Reattach and wait until the Nvidia card pops up in the device manager
  7. Quickly make a normal shutdown as long as the card is still visible in the device manager
  8. When the device is off, do a hard reset by pressing the volume up button and the power button for at least 20 seconds (Press and hold the volume up button before pressing and holding the power button)
  9. The UEFI interface might appear, just exit and let the system restart.

These steps seemed to work in my case...I hope they help you as well...if there are any changes during the further use of my SB2 I will inform you.

Best regards.

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Anonymous
2018-03-19T23:28:32+00:00

Thank you for your feedback. We have completed our investigation and have published a set of drivers and system updates which includes a fix for this issue. This is now available in Windows Update.

We recommend that you install the latest updates to keep your Surface performing its best. You can get updates now by checking Settings > Update & Security > Windows Update.

  • Update 8/1/2018: New drivers are available for Surface Book 2 15” PixelSense™ Display with NVIDIA® GeForce® GTX 1060
  • Update 11/28/201 8: New drivers are available for Surface Book 2 13.5” PixelSense™ Display with NVIDIA® GeForce® GTX 1050

You can find the details of the latest update on our Surface Book 2 update history page.

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495 additional answers

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  1. Anonymous
    2018-04-10T16:55:22+00:00

    Hello, recently my surface book 2 can not detect its NIVIDA 1060 GPU unless I detach and reconnect it to the keyboard. I have installed the latest drivers and the problem is not fixed. What should I do to fix this problem?

    Thank you.

    1. Do a shutdown and then unplug the power cord.
    2. Do a hard reset by pressing down both the volume up button and the power button down for 30 seconds (more than 20 may work, but I held them both down for 30).  (Hint: Press and hold the volume up button down before pressing down and holding the power button.)
    3. If the UEFI interface is displayed (I can't remember if it was), just exit and let the system restart.

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  2. Anonymous
    2018-04-11T13:17:09+00:00

    I have just solved this by downloading and installing these driver updates and then running the Surface Diagnostic Toolkit. That made it work enough for it to appear and then I could re-install the NVIDIA drivers (after a false-start where the installation failed because the GPU vanished part-way through). GeForce now appears in device manager and handles Doom 2016 with style. The GPU has been reliably there through three restarts and several trial removals-and-reconnections of the screen. YMMV.

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  3. Anonymous
    2018-04-11T19:37:48+00:00

    Guys.. please

    this is becoming a joke.. all worked fine for 1st month maybe, not sure but I think after some update GPU disappeared. I'm not gonna describe the whole story because it is well described below already.

    I spent several afternoons trying to fix that issue .. got it to work for a while and gone again. It is so annoying ! 29th of march installed SurfaceBook2_Win10_16299_1801009_0.msi and I was delighted . It was looking really solid and resistant to attach,detach,reboots and so on. And today again boom... seen laptop rebooted itself (like it tends to do quite often while is asleep.. don't know why???) and GPU vanished again! OK i think.. probably windows updated or nvidia  and killed the SB2 driver again so downloaded SurfaceBook_Win10_15063_1801500_3.msi ...and it's telling me that it cannot install because this is not SB2 laptop !

    Downloaded SurfaceBook_Win10_1701000_0.msi and SAME message !

    Cannot see other fixes out there !

    Reinstalled SurfaceBook2_Win10_16299_1801009_0.msi still no GPU... no surprise anymore.

    So ..well over gig of data downloaded and still nothing - for a small driver update needed.

    I know it's wrong thread but I have no time for digging, these small up-down arrow keys are a joke too, as well as lack of even one USB port in screen ,cannot use light tablet with pendrive ? WHY? not mention about that weird noise from keyboard, I think DC/DC switching charger or converter, sounds nearly same as old mechanical HDD running there while power cable is connected to the laptop and excessive heat on the back of the screen when in performance mode- u have a big duct between keyboard and screen , why not redirect a bit of cold air or stick another small fan in screen as u did in 15inch model. ah and the pen - couldn't buy it for a month at least -was out of stock forever - I would normally expect gadgets like that to be included with the device of this price tag.

    Same as stupid screen protector and sleeve or case.

    Spent Hours to fix WiFi speed at very beginning too, and bought 5g router for another 200eur because 2.4g didn't work properly with this one of 6 devices at home !

    So tell me please ... is 3 thousand euro really not enough these days to get the basics without design flaws?

    People buying that kind of equipment in most cases NEEDS its functions to do some work not to look at nice enclosure!

    Paying triple price, from serious company to get peace of mind and expecting everything to work from same company branding software and hardware. Never expected incompatibilities within one brand! I got expensive product with issues instead, wasted a lot of time trying to sort some of them out multiple times, and now I have all work-software and lots of data installed and really trying to avoid changing hardware again but if nothing will change quickly this is gonna be a dealbreaker for me !

    And I'm expecting permanent fix... not one working until next stupid update ( usually next week, come on - how many updates does win10 need a month! I cannot see any difference in operating of this machine except actually more problems and massive broadband/hdd usage). 

    Is it really impossible to get it right once for good, within one automatic cumulative update of windows, nvidia and SB2 drivers together?! This is ONE device not 3. I shouldn't have to look for fixes myself at all - this should be automatically detected and fixed without me noticing any issues !

    Maybe considering product recall would be a good idea or at least inform people about issues/fixes through e-mail etc. instead getting customers paying high price to waste their valuable time for diy-ing.

    Or we are back to 1995 ?  I had similar problems back than with PCs .

    Now You are telling me that You are working on it .. this should be all tested and fixed long time ago before product hit the market.

    And don't thank me for feedback.. this is not one . Just get it done. People are seriously complaining here.

    Regards

    SB2 i7/nvidia/8/256/13inch

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