GPU not detected in Surface Book 2

Anonymous

Hello MS support,

I bought surface book 2, 256 GB, NVIDIA GeForce 1050, 2GB model in November, 2017 and it worked pretty well until recently. I don't know why it stopped detecting the GPU. It's not showing up in the display adapters. I tried detaching and attaching the screen it gets detected for a moment and goes off again. I tried one solution offered in the Microsoft page to uninstall the driver (checking the delete software ) and restart the PC but with no luck.

Is it a hardware problem or a frequent software problem ? I will be really glad if you can provide me a solution to this.

Thanks,

Rajeev

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author

Anonymous

Hi Robert_at_lane,

I had the same problem as you the last days and I also tried the different solutions posted here in the community I nearly gave up but today I tried it the last time on a different way and it seems like it is working now. Graphics card is still there and isn't switching off anymore even if I use programs which need a lot of performance, also waking up is working super fast again without any problem and the power button is working as well. (I guess there is some issue with the power management because when my power supply was plugged in the power button and the startup worked, unplugged I could press what I wanted, only the detach button was waking up the device and the Nvidia cards always disappeared after a short time except when I was using Rhino3D plugged in with best performance)

Maybe my solution helps you as well....

Make sure that all windows updates are made and the latest firmware is installed, also the latest Nvidia driver (397.64)
Put the power settings to best performance (plugged in and in battery mode)
Open the device manager and keep it open
Unplug your SB2
Detach the tablet and wait for ~10-15sec until the system updated the connected devices (the device manager should flicker once or twice until it stops, maybe there is a sound as well)
Reattach and wait until the Nvidia card pops up in the device manager
Quickly make a normal shutdown as long as the card is still visible in the device manager
When the device is off, do a hard reset by pressing the volume up button and the power button for at least 20 seconds (Press and hold the volume up button before pressing and holding the power button)
The UEFI interface might appear, just exit and let the system restart.

These steps seemed to work in my case...I hope they help you as well...if there are any changes during the further use of my SB2 I will inform you.

Best regards.

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Anonymous

Thank you for your feedback. We have completed our investigation and have published a set of drivers and system updates which includes a fix for this issue. This is now available in Windows Update.

We recommend that you install the latest updates to keep your Surface performing its best. You can get updates now by checking Settings > Update & Security > Windows Update.

Update 8/1/2018: New drivers are available for Surface Book 2 15” PixelSense™ Display with NVIDIA® GeForce® GTX 1060
Update 11/28/201 8: New drivers are available for Surface Book 2 13.5” PixelSense™ Display with NVIDIA® GeForce® GTX 1050

You can find the details of the latest update on our Surface Book 2 update history page.

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495 additional answers

Anonymous

2018-01-22T19:04:28+00:00

Try to update to the latest version,

If that does not work, use the recovery image from:

https://support.microsoft.com/en-au/surfacerecoveryimage

After recovery is done, update to latest version and build of Windows. I think right now is 1709 (OS Build 16299.192).

Tip:

You can check your version by pressing the keys Win Key + R to open the Run Window and type: winver
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Anonymous

2018-01-22T20:00:07+00:00

Same problem. But mine is resolved after restarting while charging the base.
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Anonymous

2018-01-22T20:37:56+00:00

You should be able to take it back to Microsoft, i got mine when they first were released and took it back today, roughly 2 months later and they swapped it with a brand new Surface Book 2 no questions asked, luckily they had one in stock since i have the 15" 1TB high end model, they said they only get a few of those in every couple weeks. Still i was VERY impressed at how quick the took it back and gave me another one, i figured they would want to send it back or something like that but they said as long as its under warranty they will swap it out with a new one if you bring back to a Microsoft Store.

On another note, there were a couple employees at the store this AM from other stores and NONE had said a SB2 has ever been returned for an issue like i was having.

I spent about 8 hours screwing with this laptop trying to get it to work, if your paying over 3G's for a laptop you shouldn't have to waste that kind of time, ESPECIALLY if you have done nothing at all to warrant it being defective. Mine sits on a desk at home, i never detach the screen, mostly use it for web browsing and office apps but sometimes i like to play Forza 7... anyway... my two cents... good luck to all trying to fix on their own and post here if your successful because if this happens again i really don't want to take it back again!
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