GPU not detected in Surface Book 2

Anonymous
2018-01-26T04:42:59+00:00

Hello MS support,

I bought surface book 2, 256 GB, NVIDIA GeForce 1050, 2GB model  in November, 2017 and it worked pretty well until recently. I don't know why it stopped detecting the GPU. It's not showing up in the display adapters. I tried detaching and attaching the screen it gets detected for a moment and goes off again. I tried one solution offered in the Microsoft page to uninstall the driver (checking the delete software ) and restart the PC but with no luck.

Is it a hardware problem or a frequent software problem ? I will be really glad if you can provide me a solution to this.

Thanks,

Rajeev

Surface | Surface Book | Install and update

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Anonymous
2018-05-21T18:09:16+00:00

Hi Robert_at_lane,

I had the same problem as you the last days and I also tried the different solutions posted here in the community I nearly gave up but today I tried it the last time on a different way and it seems like it is working now. Graphics card is still there and isn't switching off anymore even if I use programs which need a lot of performance, also waking up is working super fast again without any problem and the power button is working as well. (I guess there is some issue with the power management because when my power supply was plugged in the power button and the startup worked, unplugged I could press what I wanted, only the detach button was waking up the device and the Nvidia cards always disappeared after a short time except when I was using Rhino3D plugged in with best performance)

Maybe my solution helps you as well....

  1. Make sure that all windows updates are made and the latest firmware is installed, also the latest Nvidia driver (397.64)
  2. Put the power settings to best performance (plugged in and in battery mode)
  3. Open the device manager and keep it open
  4. Unplug your SB2
  5. Detach the tablet and wait for ~10-15sec until the system updated the connected devices (the device manager should flicker once or twice until it stops, maybe there is a sound as well)
  6. Reattach and wait until the Nvidia card pops up in the device manager
  7. Quickly make a normal shutdown as long as the card is still visible in the device manager
  8. When the device is off, do a hard reset by pressing the volume up button and the power button for at least 20 seconds (Press and hold the volume up button before pressing and holding the power button)
  9. The UEFI interface might appear, just exit and let the system restart.

These steps seemed to work in my case...I hope they help you as well...if there are any changes during the further use of my SB2 I will inform you.

Best regards.

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Anonymous
2018-03-19T23:28:32+00:00

Thank you for your feedback. We have completed our investigation and have published a set of drivers and system updates which includes a fix for this issue. This is now available in Windows Update.

We recommend that you install the latest updates to keep your Surface performing its best. You can get updates now by checking Settings > Update & Security > Windows Update.

  • Update 8/1/2018: New drivers are available for Surface Book 2 15” PixelSense™ Display with NVIDIA® GeForce® GTX 1060
  • Update 11/28/201 8: New drivers are available for Surface Book 2 13.5” PixelSense™ Display with NVIDIA® GeForce® GTX 1050

You can find the details of the latest update on our Surface Book 2 update history page.

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  1. Anonymous
    2018-04-21T09:27:22+00:00

    I am having the same issue. Surface Book 2 and the Nvidia 1050 doesn't show up at all in Device Manager. It will come up sometimes if I disconnect from base and reconnect but the vast majority of the time it isn't showing up at all.

    I am severely disappointed and seriously considering returning the laptop.

    I did the hard reset solution and the problem has not returned. 

    Shut down the machine and disconnect the power cord. 

    While holding the volume up button down press and hold power button (both buttons now) for 30 seconds. Continue to hold the buttons even if the Windows logo displays. 

    When the UEFI screen is displayed, release the buttons and exit the UEFI screen to let the machine reboot.

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  2. Anonymous
    2018-04-21T03:15:36+00:00

    I am having the same issue. Surface Book 2 and the Nvidia 1050 doesn't show up at all in Device Manager. It will come up sometimes if I disconnect from base and reconnect but the vast majority of the time it isn't showing up at all.

    I am severely disappointed and seriously considering returning the laptop.

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  3. Anonymous
    2018-04-20T17:13:10+00:00

    I don’t that helps to uninstall the Nvidia Driver for long. Tried that, worked a day. But also its not a possible solution, the Nvidia 1060 is the reason I ditched my MacBook for the Surface and I really need CUDA, which works only through the Nvidia Drivers installed. 

    However I tried the hard reset, like Marco suggested, and it works now since 2 days. 

    Hope MS makes the Surface more clever for the future.

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