GPU not detected in Surface Book 2

Anonymous

Hello MS support,

I bought surface book 2, 256 GB, NVIDIA GeForce 1050, 2GB model in November, 2017 and it worked pretty well until recently. I don't know why it stopped detecting the GPU. It's not showing up in the display adapters. I tried detaching and attaching the screen it gets detected for a moment and goes off again. I tried one solution offered in the Microsoft page to uninstall the driver (checking the delete software ) and restart the PC but with no luck.

Is it a hardware problem or a frequent software problem ? I will be really glad if you can provide me a solution to this.

Thanks,

Rajeev

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author

Anonymous

Hi Robert_at_lane,

I had the same problem as you the last days and I also tried the different solutions posted here in the community I nearly gave up but today I tried it the last time on a different way and it seems like it is working now. Graphics card is still there and isn't switching off anymore even if I use programs which need a lot of performance, also waking up is working super fast again without any problem and the power button is working as well. (I guess there is some issue with the power management because when my power supply was plugged in the power button and the startup worked, unplugged I could press what I wanted, only the detach button was waking up the device and the Nvidia cards always disappeared after a short time except when I was using Rhino3D plugged in with best performance)

Maybe my solution helps you as well....

Make sure that all windows updates are made and the latest firmware is installed, also the latest Nvidia driver (397.64)
Put the power settings to best performance (plugged in and in battery mode)
Open the device manager and keep it open
Unplug your SB2
Detach the tablet and wait for ~10-15sec until the system updated the connected devices (the device manager should flicker once or twice until it stops, maybe there is a sound as well)
Reattach and wait until the Nvidia card pops up in the device manager
Quickly make a normal shutdown as long as the card is still visible in the device manager
When the device is off, do a hard reset by pressing the volume up button and the power button for at least 20 seconds (Press and hold the volume up button before pressing and holding the power button)
The UEFI interface might appear, just exit and let the system restart.

These steps seemed to work in my case...I hope they help you as well...if there are any changes during the further use of my SB2 I will inform you.

Best regards.

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Answer accepted by question author

Anonymous

Thank you for your feedback. We have completed our investigation and have published a set of drivers and system updates which includes a fix for this issue. This is now available in Windows Update.

We recommend that you install the latest updates to keep your Surface performing its best. You can get updates now by checking Settings > Update & Security > Windows Update.

Update 8/1/2018: New drivers are available for Surface Book 2 15” PixelSense™ Display with NVIDIA® GeForce® GTX 1060
Update 11/28/201 8: New drivers are available for Surface Book 2 13.5” PixelSense™ Display with NVIDIA® GeForce® GTX 1050

You can find the details of the latest update on our Surface Book 2 update history page.

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495 additional answers

Anonymous

2018-06-27T20:45:25+00:00

Surface Book 2 13" Nvidia Card, disappearing with Win Version 1803 (Build 17134.112).

Any news on this? Where can i find the firmware (BIOS) version?

I can't believe that i have spend so much money and now such an essential thing is not working and microsoft has no fix after 3 month. That drives my brain crazy. No wonder are all this young people switching to apple. Bad times, i am sad.

I wrote Linus Tech Tips (www.linusmediagroup.com) please all here do the same we have to wake up this company!
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Anonymous

2018-06-27T17:56:56+00:00

Hello Sean,

Thank you for letting us know about the issue with your Nvidia discrete GPU driver that works intermittently. We recommend that you force shutdown and restart your Surface Book 2 then check if the issue persists. If it does, we need to know the build version of Windows 10 installed on your device. You can check it out by clicking Start and on the search bar, type winver .

After you have completed restarting the device, please check for updates in Settings > Update & Security > Windows Update to ensure you device has the latest drivers and fixes available.

Kindly give us an update about the situation so that we can assist you further.

Thank you.
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Anonymous

2018-06-26T21:37:26+00:00

I have seen numerous cases of this problem online but no satisfactory answer or fix yet.

Last night was the first time that I did not shut my SB2 15" down but instead just closed it and woke it up in the morning. This evening when I played a game I noticed it was running terribly and when I checked my Nividia control panel it said that no Nvidia card was detected. Sure enough the Nvidia GPU was not showing in the device manager. Some of the advice I saw online said to disconnect and reconnect the tablet screen. I did so and it appeared again but only for a short period of gameplay. After a couple of minutes the fan went crazy in the GPU. I closed the game. The card was still in device manager but when I checked again a few minutes later it had gone.

How do I and the many other people experiencing this problem get my GPU to work right now and stay working? Or do I need to return this extremely expensive device?

Thank you.
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