GPU not detected in Surface Book 2

Anonymous

Hello MS support,

I bought surface book 2, 256 GB, NVIDIA GeForce 1050, 2GB model in November, 2017 and it worked pretty well until recently. I don't know why it stopped detecting the GPU. It's not showing up in the display adapters. I tried detaching and attaching the screen it gets detected for a moment and goes off again. I tried one solution offered in the Microsoft page to uninstall the driver (checking the delete software ) and restart the PC but with no luck.

Is it a hardware problem or a frequent software problem ? I will be really glad if you can provide me a solution to this.

Thanks,

Rajeev

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author

Anonymous

Hi Robert_at_lane,

I had the same problem as you the last days and I also tried the different solutions posted here in the community I nearly gave up but today I tried it the last time on a different way and it seems like it is working now. Graphics card is still there and isn't switching off anymore even if I use programs which need a lot of performance, also waking up is working super fast again without any problem and the power button is working as well. (I guess there is some issue with the power management because when my power supply was plugged in the power button and the startup worked, unplugged I could press what I wanted, only the detach button was waking up the device and the Nvidia cards always disappeared after a short time except when I was using Rhino3D plugged in with best performance)

Maybe my solution helps you as well....

Make sure that all windows updates are made and the latest firmware is installed, also the latest Nvidia driver (397.64)
Put the power settings to best performance (plugged in and in battery mode)
Open the device manager and keep it open
Unplug your SB2
Detach the tablet and wait for ~10-15sec until the system updated the connected devices (the device manager should flicker once or twice until it stops, maybe there is a sound as well)
Reattach and wait until the Nvidia card pops up in the device manager
Quickly make a normal shutdown as long as the card is still visible in the device manager
When the device is off, do a hard reset by pressing the volume up button and the power button for at least 20 seconds (Press and hold the volume up button before pressing and holding the power button)
The UEFI interface might appear, just exit and let the system restart.

These steps seemed to work in my case...I hope they help you as well...if there are any changes during the further use of my SB2 I will inform you.

Best regards.

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Anonymous

Thank you for your feedback. We have completed our investigation and have published a set of drivers and system updates which includes a fix for this issue. This is now available in Windows Update.

We recommend that you install the latest updates to keep your Surface performing its best. You can get updates now by checking Settings > Update & Security > Windows Update.

Update 8/1/2018: New drivers are available for Surface Book 2 15” PixelSense™ Display with NVIDIA® GeForce® GTX 1060
Update 11/28/201 8: New drivers are available for Surface Book 2 13.5” PixelSense™ Display with NVIDIA® GeForce® GTX 1050

You can find the details of the latest update on our Surface Book 2 update history page.

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Anonymous

2018-08-23T21:31:01+00:00

Well i hate to say it but i took my SurfaceBook 2 back today and traded it in for a Surface Laptop, after all the tips and tricks and BS you have to do to get things working and 3 laptops later all with the same issue and Microsoft not publicly addressing or fixing this i'm done with the SurfaceBook line of laptops. Paying almost $4000.00 and having to do all this crap that everyone lists is not ok, it's actually ridiculous.
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Anonymous

2018-08-23T17:22:38+00:00

I deeply appreciated this solution, with an almost brand new Surface Book 2, and being miles away from shore, this really helped, I was deeply concerned that I had purchased a lemon, thankfully this worked.
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Anonymous

2018-08-21T17:37:11+00:00

What type of connection do you use at the monitor?

If you use a DVI connection at the monitor, you might check to see if you have passive or active cables. My understanding is the Surface Dock doesn't support dual-mode display (DP++) and so it doesn't properly convert the signal from mini display port to DVI, but active cables have a chip that does the conversion even if the dock can't. There's a better explanation here https://surfacetip.com/best-active-mini-displayport-dvi-adapter/

Hope that helps

Thank you for the suggestion. I'm using DisplayPort input on the monitor, so no DVI converter being applied. I have to think this is software-related since it worked about 80% of the time before the latest firmware, and now works 0% of the time.
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