Hi! I have 2 question on Wi-Fi connection: Is it possible for US version of Surface RT to use European Wi-Fi channels 12, 13, when I'm in Europe? Is it possible to select exact Wi-Fi band to use (eg. n-only, bgn, bg, g-only)?

I have connectivity issues too. I can get about 50% of the networks i try to connect to. the good news, if you go somewhere else, you can probably get an a network and do the updates. the bad news, i have all the updates and the problem isn't fixed. i still can only get on about half the networks i need. it's always the same ones that are a problem. my laptop and phone connect to all networks without a problem but the surface only connects about half the time. the frustrating bit is that one of the networks that it has issues with is my home network. i have multiple devices connected and people that come over seem to have no issue connecting - just me and my surface have the problem. :-( and there is radio silence from Microsoft.

Wi-Fi connection control questions

Anonymous

Hi!

I have 2 question on Wi-Fi connection:

Is it possible for US version of Surface RT to use European Wi-Fi channels 12, 13, when I'm in Europe?
Is it possible to select exact Wi-Fi band to use (eg. n-only, bgn, bg, g-only)?

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous

Greetings Eric,

Have you tried switching your router down to use Channel 11?

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Anonymous

Greetings MarcellOnay,

Sorry for the delayed response. Regulatory requirements vary from country to country and the Surface team strives to honor the legal requirements of all the countries we do business in. The Surface devices sold in your country have been designed to comply with the regulations of your particular country and/or region. This may prohibit the use of particular WiFi channels when traveling to countries or regions with differing regulatory requirements.

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Anonymous

Hi all I had the same problem and changed the value of the channel from 12 to 6 in the wireless setting in my router and it worked fine

Now I can connect

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Anonymous

Greetings Glen,

WiFi is configured differently on a country by country basis based on regulations and cannot be changed.

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48 additional answers

Anonymous

2013-02-04T01:14:06+00:00

I have connectivity issues too. I can get about 50% of the networks i try to connect to. the good news, if you go somewhere else, you can probably get an a network and do the updates. the bad news, i have all the updates and the problem isn't fixed. i still can only get on about half the networks i need. it's always the same ones that are a problem. my laptop and phone connect to all networks without a problem but the surface only connects about half the time. the frustrating bit is that one of the networks that it has issues with is my home network. i have multiple devices connected and people that come over seem to have no issue connecting - just me and my surface have the problem. :-( and there is radio silence from Microsoft.
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