Something went wrong while taking this photo

Anonymous
2012-11-06T04:05:05+00:00

Anyone else getting this message trying to use the camera?

"Something went wrong while taking this photo"

Surface | Other

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2013-12-15T12:20:38+00:00

Yes it did appear in my webcam too. Actually the problem was with my ms-library..whenever i tried to open my folders in library it showed "Error documents.library-ms is no longer working"

I followed the steps given below.

a) Go to Libraries in Windows Explorer

b) Right-click whichever folder gives you an error.

c) Delete the folder.

d) Right-click on the "Libraries" folder.

e) Select "Restore Default Libraries."

Now my pictures are saved properly.

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Anonymous
2014-10-01T00:16:18+00:00

Hi,

Subsequent to my reply on 28 September ,now my original camera problem is solved . It works fine.

To solve the following steps were done by me .

1.As remarked by me on 28 September ,the camera worked when thumb drive was fixed in USB. So I used picture /camera roll folder my back up of June 2014 in USB.

  1. Opened camera and noted camera roll was seen in the left bottom of screen when I swipe from  the top

The error message was gone.

3. Clicked  a new photo. With camera open found and confirmed  the camera roll location in USB were the photo taken was stored.

4.Cut the path and pasted in picture folder in PC.

  1. Removed the USB disk and camera continue to work fine. And original mentioned  problem of camera is resolved .

Thanks for community help.

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Anonymous
2014-07-01T18:19:08+00:00

Hi Adolfo Salas,

Thank you for reporting back. 

Please try the following steps: 

Step 1: Go to Desktop > Control Panel

Step 2: Choose Large icon on the upper right corner>

Troubleshooting>Choose View all on the left

Step 3: Choose System maintenance> and follow the on Screen instruction click Next

Step 4: Restart you Surface RT

If the steps don't work, you might have to consider refresh your device. 

Please see the instructions on how to do a refresh here. 

Please reply back and let us know if the problem persists.

Best Wishes,

Clare

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Anonymous
2012-11-06T16:51:25+00:00

I had this issue until I downloaded an application update that was available in the store.

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  1. Anonymous
    2014-09-28T11:38:14+00:00

    Hi,

    Thanks for your recommendation.

    About your queries the following shall be noted.

    1. Yes I am able to take picture in camera app. But it can save only if I have disk in USB. It cannot save in PC or SD card slot. This indicates PC settings of default location to save files works only to USB disk, others do not work if you choose default location to save files as PC ( in settings it is "stop saving default external location option under devices  )

    2.PC is up to date with auto update enabled.

    3, when I log in as different user camera works perfect

    4. Restored default library as suggested , still problem for the same user.

    1. Downloaded another third party camera app , it works fine. Now I use this new camera third party app as remedy  for my problem and to avoid using USB thumb drive to store photos if I use Microsoft original camera app.
    2. In the attached file of screen shot I cannot see camera roll folder in bottom when I swipe from top. I think that indicates camera apps path to camera roll is lost.
    3. Hope in some future update release Microsoft camera  app can work .

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