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Recently got a Surface Laptop 3 and damaged the rubber feet. Just wondering if Microsoft sells replacement rubber feet.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
You may order replacement feet online. Go to https://account.microsoft.com/devices and register your device. After it is registered, select your device, select start service online and choose Accessory > Misc. Enter the description of the problem and your shipping address. Then pick the color of the feet to match your device.
If you still need help, please contact Surface support. An advocate will be able to assist and send you replacements for the missing feet.
Hope that helps,
Greg
Sticky tape solution - not exactly ideal for the premium laptop I paid for
same deal here, I lost one rear rubber foot, and I had to use a 8mm foot I pried off of an old keyboard (matching diameter, but cylindrical instead of hemispheric), since there are no MS stores in Greece. Looks like I have to travel to London or the US?
Same here. I live in Greece too and there are no MS stores here. Don't quite understand why Microsoft would not sell individually these rubber feet.
If I owned a company to produce rubber feet I would be making some good money now. But I don't.
So, what's up Microsoft? No basic parts for our premium (and expensive) laptops? They are just rubber feet for all Gods sake!
If you can bring the device into a Micorosft Store, they should be able to replace the feet for you.
Hope that helps,
Greg
I had the surface laptop 2 before and I never had this issue. I recently (less than 6 months ago) bought the surface laptop 3 and both front rubber feet fell off. Is this normal? This laptop costs so much money! There isn't any Microsoft Store where I live. Does Microsoft allow the replacement of a laptop for a new one for this cause if the warranty is still valid?
With the laptop foot off, I noticed that the feet cover the screws for opening up the machine. So my guess is they do not sell the feet so you won't be encouraged to open it up yourself... In which case of course the feet themselves should be designed better, since they come off so easily by accident. I treat my laptop very carefully, and I didn't even notice when the foot came off.
