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Recently got a Surface Laptop 3 and damaged the rubber feet. Just wondering if Microsoft sells replacement rubber feet.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
You may order replacement feet online. Go to https://account.microsoft.com/devices and register your device. After it is registered, select your device, select start service online and choose Accessory > Misc. Enter the description of the problem and your shipping address. Then pick the color of the feet to match your device.
If you still need help, please contact Surface support. An advocate will be able to assist and send you replacements for the missing feet.
Hope that helps,
Greg
There is no Accessory / Misc option in the service online option. there is only Pen and charger/power supply options listed and the field does not let you type in MISC. Could this be under another option?
Don't bother all. I ordered replacement feet and I received feet that don't fit. Thanks MS.
two of the silikon feets fell of my Surface Laptop 3. Swedish customer support had no idea how to solve this issue and even had trouble understanding that the laptop even had these feets. They did not point me to this site nor supplied me with replacement feets. They even suggested I send in my laptop for a replacement (used) unit! - Incredibly bad service. I'm oterwise very happy with Microsoft products and service but this was a low.
Thanks for the link! I was able to place an order now for replacement feet. Finally.
Customer support should eb able to just send new ones. Too much to ask that the customer goes online to a forum to find a the solution.
I have exactly the same issue.
Called customer service and they forwarded me to https://account.microsoft.com/devices. Wherever I look, there's no 'Accessory/misc' option.
I've contacted Microsoft via Twitter, but they told me to buy any kind of rubber feet and that they should fit, so I ordered ones for a Macbook. Just received them and they're unfortunately too big.
Microsoft, how can I order the right rubber feet? It's a shame that you make such a simple thing such a hassle considering it's a €1500 laptop.
